Job ref no.: CT3115703-01#2563

Remote Access System Specialist

Talented City

Duties & Responsibilities:
  • System management and upkeep of the production environment
  • Problem diagnosis, troubleshooting, escalation and communication
  • Documentation creation and maintenance for infrastructure and applications support
  • Testing of server upgrades and patch deployment
  • Change Management checkouts following a release
  • Provide operations support during incidents and assist in creating RCA following the event
  • Identify and help implement operational efficiency initiatives
  • Monitor - Triage - Remediate – Escalate alerts
  • Resolution of end user issues escalated by the Help Desk

Requirements:
  • Degree holder in Computer Science or relevant discipline
  • 2 years’ experience in operating remote access services (Citrix, Terminal Services, VPN’s solutions)
  • At least 2 years’ working experience in UNIX/LINUX/Windows admin
  • At least 2 years’ working experience in supporting web server infrastructure
  • Ability to make sound decisions following approved procedures in a fast paced environment
  • Ability to work independently with little supervision
  • Proven troubleshooting skills in a support environment
  • Good command of both spoken and written English

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More job information
Job ref no. CT3115703-01#2563
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years
Career Level
  • Non-management level
Education
  • Degree