Posted on 2022-11-09
Triangle Recruitment

Remote Helpdesk Engineer (Level 1-3 Support) (25K+) (Ref032)

Triangle Recruitment

Job Description

Responsibilities:

  • Remote Support support of our client’s IT Infrastructure
  • Responsible for remote systems/technical support and administration on network, desktop/server hardware and software, and application systems
  • Provide Level 1 – 3 remote support for incidents and problem resolution
  • Interact with other team members and other teams to progress projects and incidents

Requirements:

  • University degree IT / Engineering or equivalent
  • 2 - 7 years' relevant experience in technical support and administration for All Windows platforms including Microsoft Windows 10/11, Microsoft Office 2019/2016, Windows Server 2019/2016 (Active Directory Administration / Group Policy), Microsoft Exchange Server
  • Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching/Firewall
  • Experience working with Cisco Firewall/switches is a plus
  • Experience with virtualisation software is a plus e.g. VMWare
  • Experience in Citrix XenApp, SQL Server, Blackberry Enterprise Server, Data Storage, SCCM, HA Cluster, Microsoft Remote Desktop Services and Cloud based Architectures will be an advantage
  • Certificate Holders of CCNA, CCNP, CCIE or MCSE is a plus
  • Self-starter who is confident, action and results orientated
  • Must be attentive to detail, proactive and have strong troubleshooting skills
  • Technical, analytical, interpersonal and organisation skills required
  • English and Cantonese language proficiency is essential for this role
  • **Candidates with more experience will be considered as Senior Helpdesk Engineer***

If this is the role for you, please apply by sending your resume (in MS WORD format) with your expected salary to us via our company email : i n f o @ t r i a n g l e r e c r u i t . c o m  or click "A P P L Y  N O W" !

***Due to the volume of applicants, only shortlisted candidates will be contacted.***

The information provided by applicants will be used for employment related purpose only. All applications will be treated in strict confidence and used exclusively for recruitment purposes

More job information
Salary
  • 25,000 - 30,000 / month (negotiable)
Benefits
  • 5-day week
  • 13-month pay
  • Dental plan
  • Gratuity
  • Medical plan
  • Work from home
Job Function
Location
  • Central
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 4 years
Career Level
  • Non-management level
Education
  • Degree
Require to Travel
  • No travel