Posted on 2022-11-02

Representative, Customer Success (Shift Duty)

CBX Software Limited

We are looking for patient, empathetic, and passionately communicative individuals who have a technical affinity as well as a natural ability to be customer focused. As our customer success representative, you will educate and support our customers on CBX product/services and resolve technical problems. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction to our customers in US, Europe and other parts of the world.

 

About the role

  • Handle live chat, customer calls and helpdesk support on our daily deals
  • Follow up customer requests and/or technical support cases
  • Provide assistance to help customers resolve problems encountered
  • Escalate technical issues to application support for additional troubleshooting
  • Monitor SLA metrics according to customer agreements and internal regulation

Requirements

  • Candidates with any customer service experience are welcome
  • Proficient in spoken and written English and Mandarin
  • Proactive, patient, service-oriented and possess good communication skills
  • Ability to multi-task in a fast-paced environment
  • Team player, with effective communication and interpersonal skills
  • Able to work on day and night shifts

 

Benefits

  • Attractive remuneration packages
  • Shift allowance
  • Excellent gateway for non-IT candidates to enter the IT industry
  • Friendly and collaborative work environment with diverse and inclusive international teams
  • Excellent career development opportunities
  • On-job training
  • 5 minute walk to MTR from office
  • Monthly fun activities
  • Medical insurances
  • Performance bonuses
  • Referral bonuses
  • Employment visa sponsorship (if required)

 

Interested parties, please apply together with resume, stating current and expected salary, and send it via Apply Now .

We are an equal opportunity employer and welcome applications from all qualified candidates. All information provided by applicants will be treated in strictest confidence and handled confidentially for recruitment-related purposes within the company and our associated company. Applicants may be considered for other suitable positions within the company over a one-year period, after which their personal data will be destroyed

 

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.
More job information
Salary
Benefits
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Medical plan
  • Transportation allowance
Job Function
Location
  • Lai Chi Kok
Industry
Employment Term
  • Full-time
Experience
    N/A
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip