Job ref no.: 36938726
HKT Teleservices

Reservation and Ticketing Specialist

HKT Teleservices

Reservation and Ticketing Specialist (Airline Services)


Imagine a career where you can unleash your potentials in customer service; contribute your all-round abilities to enhance customer experience throughout the loyalty reward cycle; enjoy flexible time by working shifts and achieve work-life balance. 


We welcome people with strong determination, customer service skills and a heart in customer service to join our team of experts.


Well established as a dedicated Service Centre representing Asia’s leading airline and multi-pillar rewards programme throughout the region, we offer a range of services and privileges to our customers with over 1000 partners worldwide for an exciting range of travel and lifestyle experience. 


Your Role: 
•    Respond promptly the correspondence, emails, faxes and web-forms from customers related to reservations and ticketing 
•    Effectively resolve complaints and enhance customers’ travel experience through a strong collaboration with different partners 
•    Participate in the operations of hotline service team during peak traffic hours
•    Handle ad-hoc tasks as allocated by Team Leader / Manager 


To suceed in this role:
•    Minimum Form 5 or Secondary School graduate, plus 1 year’s working experiences in customer services / travel industry preferable 
•    Good command of both written and spoken English, Cantonese and Mandarin, fluency in other foreign languages is an advantage
•    Positive and courteous with a strong commitment to develop in the aviation industry
•    Excellent customer service mindset with good communication and logical thinking skills
•    Flexible-minded with the ability to multi-task and problem-solving skills 


Fresh Graduates will also be considered. 


Interested parties please WhatsApp 6421 4497 for enquiries or click Apply Now button.

The role comes with attractive benefits such as:

• Join-in Bonus HK$12,000
• Comprehensive and structured training
• 5-day work week
• 14 days’ paid annual leave
• Monthly Performance Incentive
• Non-Contributory Provident Fund
• Medical Coverage

More job information
Job ref no. 36938726
Job Function
  • Tsuen Wan
Employment Term
  • Full-time
  • 0 year - 1 year
Career Level
  • Entry level
  • Degree
Require to Travel
  • No travel
  • 5-day week
  • Compassionate leave
  • Marriage leave
  • Medical plan