Job ref no.: CTT-07393
HKT Teleservices

Reservation & Ticketing Specialist - Join-in Bonus HK$12,000 & Fresh Grad. Welcomed

HKT Teleservices

Benefits
  • 5-day week
  • Competitive pay
  • Insurance plan
  • Medical plan

Imagine a career where you can unleash your potentials in customer service; contribute your all-round abilities to enhance customer experience throughout the loyalty reward cycle; enjoy flexible time by working shifts and achieve work-life balance.

We welcome people with strong determination, customer service skills and a heart in customer service to join our team of loyalty experts.

Well established as a dedicated Service Centre representing Asia’s leading travel reward programme, we offer a range of privileges to our frequent flyer members. With over 500 partners worldwide offering an exciting range of travel and lifestyle awards, the loyalty program is transforming into a world class multi-pillar rewards program throughout the region.

Our Missions:

  • Respond promptly the correspondence, emails, faxes and web-forms from programme members related to reservations and ticketing
  • Handle reservation related enquiries
  • Assist in handling incoming calls during peak traffic hours
  • Handle ad-hoc tasks as allocated by Team Leader / Manager

Our perfect teammate will be:

  • Good command of both written and spoken English, Cantonese and Mandarin, fluency in other foreign languages is an advantage
  • Strong courteous telephone manner and communication techniques
  • Excellent customer service mindset and logical thinking skills
  • Show flexibility, willingness to multi-task, ability to analyze and good problem-solving skills
  • Minimum Form 5 or Secondary School graduate, plus 1 year’s working experiences in customer services / travel industry preferable

Fresh Graduates will also be considered.

The role comes with attractive benefits such as:

  • Join-in Bonus
  • 5-week comprehensive and structured training
  • 5-day work week
  • 14 days’ paid annual leave
  • Monthly Performance Bonus
  • Non-Contributory Provident Fund
  • Medical Coverage

Applications can be sent to us by:

Post: Human Resources Department, 13/F, 9 Po Lun Street, Meifoo, Kowloon

 E-mail : telsjob1@pccw.com 

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Privacy Policy Statement
 

More job information
Job ref no. CTT-07393 (CT3115165-01#2187)
Salary
  • N/A
Job Function
Industry
Location
  • Tsuen Wan
Employment Term
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent