Job ref no.: CTT-12627 (CT3117724-01#2756)
HKT Teleservices

Reservation & Ticketing Specialist - Join-in Bonus HK$12,000 & Fresh Grad. Welcomed

HKT Teleservices

Benefits
  • 5-day week
  • Competitive pay
  • Insurance plan
  • Medical plan

Recruitment Day
Date: 10 - 28 Dec 2018 (Monday - Friday, Except 14, 21, 24 Dec 2018 and Public Holidays)
Time: 10:00am – 12:00pm, 2pm - 5:30pm
Location: 13/F, 9 Po Lun St, Lai Chi Kok, KLN

Imagine a career where you can unleash your potentials in customer service; contribute your all-round abilities to enhance customer experience throughout the loyalty reward cycle; enjoy flexible time by working shifts and achieve work-life balance.

We welcome people with strong determination, customer service skills and a heart in customer service to join our team of loyalty experts.

Well established as a dedicated Service Centre representing Asia’s leading travel reward programme, we offer a range of privileges to our frequent flyer members. With over 500 partners worldwide offering an exciting range of travel and lifestyle awards, the loyalty program is transforming into a world class multi-pillar rewards program throughout the region.

Our Missions:

  • Dedicated to craft an extraordinary service to surpass member’s expectation by professional correspondences related to flight reservations and ticketing in a fast paced and structured customer care environment
  • Effectively resolve complaints while retaining member’s loyalty and enhance member’s travel experience through a strong collaboration with different partners
  • Participate in the operations of premium hotline service team during peak traffic hours
  • Be ready to embrace challenges through different job exposures

Our perfect teammate will be:

  • Good command of both written and spoken English, Cantonese and Mandarin, fluency in other foreign languages is an advantage
  • Positive and courteous with a strong commitment to develop in the aviation industry
  • Excellent customer service mindset with good communication and logical thinking skills
  • Flexible-minded with the ability to multi-task and problem-solving skills
  • Minimum Form 5 or Secondary School graduate, plus 1 year’s working experiences in customer services / travel industry preferable
  • Fresh Graduates will also be considered.

The role comes with attractive benefits such as:

  • Join-in Bonus
  • 5-week comprehensive and structured training
  • 5-day work week
  • 14 days’ paid annual leave
  • Monthly Performance Bonus
  • Non-Contributory Provident Fund
  • Medical Coverage

Applications can be sent to us by:

Post: Human Resources Department, 13/F, 9 Po Lun Street, Meifoo, Kowloon

 E-mail : telsjob1@pccw.com 

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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More job information
Job ref no. CTT-12627 (CT3117724-01#2756)
Salary
  • N/A
Job Function
Industry
Location
  • Tsuen Wan
Employment Term
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent