Posted on 2021-10-14
Zuma Restaurant and Bar Lounge

Reservations Agent (5-Day Work)

Zuma Restaurant and Bar Lounge

Job Purpose

To support the seamless running of the Reservations department by providing the highest standards of customer care always.

Objectives & Goals

  • To ensure all guests receive a positive and professional impression of the restaurant.
  • To provide guests with the confidence that their reservations are being dealt with effectively & efficiently.
  • Provide clear communication to all relevant parties.
  • To have a positive, direct and open relationship with all colleagues


  • Able to work under pressure, in a dynamic and fast paced environment.
  • Solution minded with a can-do attitude.
  • Excellent command in spoken and written English. Cantonese or Mandarin preferred but not a must.
  • Ability to work efficiently in a team or independently.
  • Clear, concise communication skills with attention to detail.
  • Within the department, support a culture of pride, ownership and desire to exceed expectation.
  • To foster a culture of flexibility. Responding quickly and positively to changing requirements whether within the department or outside in order to meet business demands and guest service needs.

Job Activities

Customer Service

  • To acknowledge and make all guests feel welcome when speaking to them.
  • Provide a quick and efficient service for all guests.
  • Be prepared to answer questions about Zuma Restaurant.
  • Where necessary, assist with the training of new employees.


  • To answer calls from the queuing system as quickly as possible.
  • To assist guests over the phone or by email in a clear, polite and concise manner.
  • To be proactive in ensuring that the information given to customers is accurate and appropriate about the restaurant.
  • Fulfill all reservation duties in an efficient and concise manner.
  • Working as a team, developing a positive and direct relationship with all colleagues
  • To provide a clear handover at the end of each shift.

Remuneration Package Including:

  • 5-days Work Week
  • Competitive Salary & Tips
  • Comprehensive Medical Plan
  • Global Cross-Training Program

Please e-mail a detail resume in English to our group head of human resources or

whatsApp to 90682619

To learn more about ZUMA, please visit

All applications will be handled with strict confidence and all data collected will be used for
recruitment purposes only.

More job information
Job Function
  • Central
Employment Term
  • Permanent
  • Full-time
  • 0 year - 5 years
Career Level
  • Entry level
  • N/A
  • 5-day week
  • Medical plan