Rosewood Hong Kong

Reservations Agent - Asaya

Rosewood Hong Kong


  • Respond to all telephone calls and emails enquiries in an engaging manner by providing a positive and positive attitude throughout the guest reservation and pre-arrival experience
  • Ensuring the guest inquiries are responded in a timely manner and the booking and pre-arrival process are smooth and hassle free
  • Ensure all guest appointments and bookings are scheduled as per availability and guests request are ascertained
  • Provide detailed descriptions of all wellness membership, treatments, packages, services, facility features and hours of operation and their respective benefits


  • Diploma in hospitality management or equivalent is preferred
  • Minimum 1-year relevant working experience in a sizeable luxury hotel/spa
  • Fluent in English, Cantonese and Mandarin
  • Possess excellent guest services skills, professional verbal and written communication, sophisticated interpersonal skills, confident, enthusiastic and self-motivated

Is a “brand ambassador" at all times and ensures brand integrity and clarity and company’s culture is always maintained.

Rosewood Hong Kong is an Equal Opportunities Employer. All applications and enquiries will be handled in the strictest confidence and personal data collected will be used for recruitment purposes only. Successful applicants will be contacted within six weeks and applicant contact details will be held for 12 months, from the date of application.


More job information
  • 5-day week
  • Birthday leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Free duty meal
  • Insurance plan
  • Medical plan
Job Function
  • Tsimshatsui
Work Model
  • On-site / At the workplace
Employment Term
  • Permanent
  • Full-time
  • 1 year - 5 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree