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Job ref no.: CT3113724-01#0086
pentahotel Hong Kong, Kowloon

RESERVATIONS CALL CENTRE OFFICER / RESERVATIONS CALL CENTRE AGENT

pentahotel Hong Kong, Kowloon

Benefits
  • 5-day week
  • Compassionate leave
  • Discretionary bonus
  • Insurance plan
  • Marriage leave
  • Medical plan

Your main job tasks are...

  • taking reservations from all different types of channels
  • assisting and advising our guests on offers, promotions, equipment and location of our hotel over telephone and email
  • communicating all booking details to our guests and bookers in Cantonese, Mandarin and English
  • interacting with colleagues from other departments to ensure that they are well informed
  • ensuring that all bookings are in our property management system as per penta standard
  • maintaining an accurate and logical filing system for correspondence, relating to bookings and enquiries

In short: You hold a very important role as you are the first point of contact for our guests and bookers.

Ready to join penta?

  • Have you already worked in hospitality?
  • Do you have excellent customer service skills?
  • OPERA knowledge would be a plus, however, if new to you, are you able to learn quickly?
  • Do you like to sell pro-actively and satisfying your guests at all times?
  • Are you enjoying being on the telephone and sound friendly and binding?
  • Do you like 5-day work week and wearing jeans at work?

Please email us at careers.kowloon@pentahotelsasia.com or fax us on 3112 8230 with your cover letter and CV specifying your job title, present and expected salary.

Candidates with less experience will be considered as reservations call centre agent.

Pentahotel Hong Kong, Kowloon is an equal opportunity employer.

We will contact qualified applicants within six weeks.  All personal data collected will be treated in strict confidence and used for recruitment purposes only.

pentahotel Hong Kong, Kowloon
19 Luk Hop Street, San Po Kong,
Kowloon, Hong Kong
Email: careers.kowloon@pentahotelsasia.com
Tel: +852 3112 8239
Fax: +852 3112 8230
pentahotels.com
 

More job information
Job ref no. CT3113724-01#0086
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 1 year - 3 years
Career Level
  • Entry level
Education
  • Diploma or equivalent