Job ref no.: CT3123851-01#7683

Reservations Manager (Hotel)

Talent Nexus Co.

Benefits
  • Discretionary bonus

Talent Nexus is a professional and fast-growing recruitment company. We have a comprehensive database of talented and qualified candidates. We help candidates and companies to make their best choices by our committed and effective recruitment strategies and services.

  • Ensure all kind of reservations requests, amendments and cancellations as well as for different profiles are properly, promptly and corrected linked and entered in Opera PMS
  • To implement room inventory control & selling strategies as directed from Director of Revenue and eBusiness
  • To monitor the development of forecasted occupancy on a daily basis and acts / decide accordingly to ensure maximum occupancy at an average room rate in line with the budget
  • Ensure all correspondences for reservations are replied promptly, correctly and professionally
  • To handle guest’s comments and complaints in related to Reservation issue effectively
  • To conduct on-the-job training of job tasks and service skills to the Reservation team
  • To develop the Reservation team to ensure the constant delivery of excellent guest service
  • To recruit, select and train team members

Requirements:

  • Diploma holder in Hospitality Management or related discipline
  • A minimum of 5 years’ relevant experience with previous experience n supervising a reservation team
  • Independent and resourceful with good leadership skills and organization skills with a high level of accuracy
  • Excellent communication skills and ability to build effective long-term relationships
  • Passion for team coaching and development
  • Good knowledge of Microsoft Office, Opera PMS and SiteMinder system
  • Good command of both written & spoken English and Chinese (Mandarin)
  • Immediate available is preferable

Interested parties, please send your detailed CV in MS Word format by clicking Apply Now immediately.

All information provided will be used for recruitment purpose only. Please note that only short-listed candidates will be contacted and notified.

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More job information
Job ref no. CT3123851-01#7683
Salary
  • 20,000 - 35,000 / month
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 5 years - 10 years
Career Level
  • Entry level
Education
  • N/A