Job ref no.: CT3119937-01#0016
Panda Hotel

Reservations Manager

Panda Hotel

  • Birthday leave
  • Compassionate leave
  • Discretionary bonus
  • Education subsidies
  • Marriage leave
  • Medical plan


  • Ensure all kind of reservations requests, amendments and cancellations as well as for different profiles are properly, promptly and corrected linked and entered in Opera PMS
  • To implement room inventory control & selling strategies as directed from Director of Revenue and eBusiness
  • To monitor the development of forecasted occupancy on a daily basis and acts / decide accordingly to ensure maximum occupancy at an average room rate in line with the budget
  • Ensure all correspondences for reservations are replied promptly, correctly and professionally
  • To handle guest’s comments and complaints in related to Reservation issue effectively
  • To conduct on-the-job training of job tasks and service skills to the Reservation team
  • To develop the Reservation team to ensure the constant delivery of excellent guest service
  • To recruit, select and train team members


  • Diploma holder in Hospitality Management or related discipline
  • A minimum of 5 years’ relevant experience with previous experience n supervising a reservation team
  • Independent and resourceful with good leadership skills and organization skills with a high level of accuracy
  • Excellent communication skills and ability to build effective long-term relationships
  • Passion for team coaching and development
  • Good knowledge of Microsoft Office, Opera PMS and SiteMinder system
  • Good command of both written & spoken English and Chinese (Mandarin)
  • Immediate available is preferable

Fringe Benefit:

  • Free Duty Meal
  • 12 days Annual Leave
  • Birthday Leave
  • Marriage Leave
  • Full Paid Paternity Leave
  • Medical Benefits (Outpatient and Hospitalization)
  • Staff Dining Privileges
  • Staff Rates on Hotel Guest Room
  • External Training Subsidy
  • Discretionary Bonus

As a family-friendly employer, we offer attractive remuneration package and fringe benefits to the right candidates. Interested parties can apply with full resume and expected salary to Human Resources & Training Department at email [via CTgoodjobs Apply Now ] / Whatsapp 54679764

Personal data collected will be treated in strict confidence and will be used for recruitment purpose only. Applicants who are not invited for interview within 2 months may consider their applications unsuccessful. All data of unsuccessful applications will be destroyed after 6 months.

More job information
Job ref no. CT3119937-01#0016
  • N/A
Job Function
  • Tsuen Wan
Employment Term
  • Permanent
  • Full-time
  • 5 years
Career Level
  • Entry level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree