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Job ref no.: CT3128438-01#0042
Pentahotel Hong Kong, Tuen Mun

RESERVATIONS OFFICER

Pentahotel Hong Kong, Tuen Mun

You will be working for a 298-room hotel, which is only a 3-minute walk from Tuen Mun MTR station. We would like you to join us as one of our Penta team members.

Your main job tasks are...

  • taking reservations from all different types of channels (telephone, email, fax, Online Travel Agencies, allotments)
  • assisting and advising our guests on offers, promotions, equipment and location of our hotel over telephone and email
  • communicating all booking details to our guests and bookers in Cantonese, Mandarin and English
  • interacting with associates from other departments to ensure that they are well informed
  • ensuring that all interfacing bookings are in our property management system as per Penta standard
  • maintaining an accurate and logical filing system for correspondence, relating to bookings and enquiries

In short: You hold a very important role as you are the first point of contact for our guests and bookers, ensuring a high occupancy level of our hotel at all times.

Ready to join Penta?

  • Have you already worked in hospitality or even collected experience in room reservations for a minimum of one year?
  • Do you have excellent customer service skills?
  • OPERA knowledge would be a plus, however, if new to you, are you able to learn quickly?
  • Do you like to sell pro-actively and satisfying your guests at all times?
  • Are you enjoying being on the telephone and sound friendly and binding?
  • Do you like wearing jeans at work?

Please email us at [via CTgoodjobs Apply Now ] or fax us on 3112 1736 with your cover letter and CV specifying your job title, present and expected salary.

Pentahotel Hong Kong, Tuen Mun is an equal opportunity employer.

We will contact qualified applicants within six weeks. All personal data collected will be treated as strictly confidential and used for recruitment purposes only.

Pentahotel Hong Kong, Tuen Mun
6 Tsun Wen Road, Tuen Mun,
New Territories, Hong Kong
Email: [via CTgoodjobs Apply Now ]
Tel: +852 3112 1739
Fax: +852 3112 1736
pentahotels.com

More job information
Job ref no. CT3128438-01#0042
Salary
Job Function
Industry
Location
  • Tuen Mun
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 3 years
Career Level
  • Non-management level
Education
  • Asso. Deg or High Dip
Benefits
  • Compassionate leave
  • Discretionary bonus
  • Free duty meal
  • Insurance plan
  • Marriage leave
  • Medical plan
  • … + 1 more