Job ref no.: CT3114386-01#5554

Resident Engineer 4

Juniper Networks

This job posting is no longer available on Juniper Networks. Find similar jobs:Resident Engineer jobs - Juniper Networks jobs


Works as an on-site resource, to provide product specific expertise in support of customer’s operational requirements. Reporting to regional Resident Engineer Manager, dot-line report to HK sales engineer manager.


  • In-depth knowledge of Routing, MPLS, Ethernet switching, and Security in networks and applications.
  • In-depth knowledge and hands-on experience of Juniper products especially MX, EX9200, EX4300, QFX, and SRX platforms.
  • In-depth knowledge and experience of Juniper hardware and software architectures of MX and SRX.
  • Real implementation-level of experience of JUNOS Script in SLAX language in helping operation automation.
  • Uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
  • Expert level troubleshooting methodology to isolate and identify configuration, design, and software anomalies.
  • Very strong interpersonal skills
  • Regular travel to Macau for meeting customers.
  • Minimal travel outside Macau or Hong Kong.
  • Speaking fluent English, and Cantonese. Mandarin is a plus


  • Works as an on-site resource, to provide product specific technical support in implementing and operating customer’s networks
  • 30% of focus to work closely with customer and Juniper Technical Assistance Center to resolve issue when it happens.
  • Act as a customer technical liaison for Juniper Networks support and development teams.
  • Identifies, researches, and resolves technical problems of a diverse scope, where analysis of data requires evaluation of identifiable factors.
  • Assists in the development and testing of new features and services.
  • Networks with senior internal and external personnel in own area of expertise to expand knowledge base.
  • Troubleshoot equipment and network problems by working together with JTAC, and to track JTAC critical (P1/P2) cases through till problem resolution.
  • Produce a written summary report of the status of equipment and network problems on a regular basis to the customer.
  • Carry out testing of new features, functions, or fixes required by the customer in a laboratory environment and to implement and verify that they are operating correctly in the live network.
  • Knowledge Transfer to customer’s design, implementation and support personnel to configure and operate Juniper Networks products.


  • Typically requires 10-14 years of related experience.
  • BS in Computer Science or IT
  • Technical Certifications: JNCIE in routing area, and mid-level of JUNOS Security certification (JNCIP-SEC)
  • Strong influencing skills, design, consultation, and presentation experience directly related to operational experience.
  • Excellent engineering troubleshooting skills.
  • Strong communication and interpersonal skills.
  • Strong presentation skills.


Analyze Information

  • Gathers and analyzes the most critical information needed to understand problems.
  • Analyzes problems and issues from different points of view.
  • Readily recognizes problems requiring attention.
  • Breaks down problems into manageable components.
  • Determines the root causes of problems and issues. Demonstrate Professional Judgment
  • Applies accurate logic and common sense in coming to conclusions.
  • Chooses courses of action that are consistent with policies, procedures, and rules.
  • Recognizes the implications and risks of actions and decisions.
  • Makes timely decisions on problems/issues requiring immediate attention.

Understand Quantitative Data

  • Demonstrates an understanding of the use and interpretation of key quantitative/financial measures.
  • Draws accurate conclusions from quantitative information.
  • Uses quantitative information to guide actions and performance.

Address Customer Needs

  • Asks questions to accurately identify customer requirements, expectations and needs.
  • Seeks feedback from customers.
  • Addresses customer needs by involving the right people (resources) at the right time.
  • Follows up with customers to ensure problems are solved.
  • Meets or exceeds customer service needs, and reports barriers. Support the Execution
  • Asks questions to ensure has the information needed to carry out work.
  • Prioritizes and balances time and actions to ensure results are achieved.
  • Holds self accountable for complying with policies, procedures, and work requirements.

Achieve Expected Results

  • Takes timely action to address important issues.
  • Shows strong commitment to achieving meaningful results.
  • Puts in persistent efforts to accomplish desired result.
  • Pursues initiatives/efforts to successful completion and closure.

Support Performance Improvement

  • Identifies and suggests processes and practice improvement ideas.
  • Uses appropriate metrics and data to monitor and improve processes and practices.
  • Ensures that outputs, products and services are of high quality.
  • Makes suggestions to address problems and process breakdowns.

Use Professional Communication

  • Listens carefully and attentively to others’ opinions and ideas.
  • Communicates information clearly, concisely, and professionally.
  • Provides appropriate level of detail in communications.
  • Writes reports, documentation, and other written information clearly and thoroughly.
  • Prepares and delivers coherent and credible presentations.
  • Provides timely, relevant information to those who need it.

Build Relationships

  • Builds relationships with people throughout the organization.
  • Relates to others in an accepting and respectful manner, regardless of their organizational level, personality,

or background.

  • Builds relationships by identifying and talking about common interests and priorities.
  • Remains positive and respectful even in difficult situations.
  • Appropriately involves others when issues affect them.

Demonstrate Integrity

  • Does not cover up problems or blame others for mistakes.
  • Follows through on commitments.
  • Is honest and direct in dealing with people.
  • Acts in accordance with stated policies and practices and completes related training.
  • Does not disclose confidential information.

Adapt and Learn

  • Recovers quickly from problems and setbacks.
  • Demonstrates adaptability to changing needs, priorities or opportunities.
  • Seeks opportunities to acquire new knowledge and skills.
  • Invites and incorporates feedback, without becoming defensive.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3114386-01#5554
  • N/A
Job Function
  • 0 year - 5 years
Career Level
  • Non-management level
  • N/A