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Job ref no.: CT3114386-01#5554

Resident Engineer 4

Juniper Networks

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DESCRIPTION

Works as an on-site resource, to provide product specific expertise in support of customer’s operational requirements. Reporting to regional Resident Engineer Manager, dot-line report to HK sales engineer manager.


POSITION REQUIREMENTS

  • In-depth knowledge of Routing, MPLS, Ethernet switching, and Security in networks and applications.
  • In-depth knowledge and hands-on experience of Juniper products especially MX, EX9200, EX4300, QFX, and SRX platforms.
  • In-depth knowledge and experience of Juniper hardware and software architectures of MX and SRX.
  • Real implementation-level of experience of JUNOS Script in SLAX language in helping operation automation.
  • Uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
  • Expert level troubleshooting methodology to isolate and identify configuration, design, and software anomalies.
  • Very strong interpersonal skills
  • Regular travel to Macau for meeting customers.
  • Minimal travel outside Macau or Hong Kong.
  • Speaking fluent English, and Cantonese. Mandarin is a plus

JOB COMPLEXITY


  • Works as an on-site resource, to provide product specific technical support in implementing and operating customer’s networks
  • 30% of focus to work closely with customer and Juniper Technical Assistance Center to resolve issue when it happens.
  • Act as a customer technical liaison for Juniper Networks support and development teams.
  • Identifies, researches, and resolves technical problems of a diverse scope, where analysis of data requires evaluation of identifiable factors.
  • Assists in the development and testing of new features and services.
  • Networks with senior internal and external personnel in own area of expertise to expand knowledge base.
  • Troubleshoot equipment and network problems by working together with JTAC, and to track JTAC critical (P1/P2) cases through till problem resolution.
  • Produce a written summary report of the status of equipment and network problems on a regular basis to the customer.
  • Carry out testing of new features, functions, or fixes required by the customer in a laboratory environment and to implement and verify that they are operating correctly in the live network.
  • Knowledge Transfer to customer’s design, implementation and support personnel to configure and operate Juniper Networks products.

EXPERIENCE


  • Typically requires 10-14 years of related experience.
  • BS in Computer Science or IT
  • Technical Certifications: JNCIE in routing area, and mid-level of JUNOS Security certification (JNCIP-SEC)
  • Strong influencing skills, design, consultation, and presentation experience directly related to operational experience.
  • Excellent engineering troubleshooting skills.
  • Strong communication and interpersonal skills.
  • Strong presentation skills.

EXPECTATIONS and CAPABILITIES

Analyze Information

  • Gathers and analyzes the most critical information needed to understand problems.
  • Analyzes problems and issues from different points of view.
  • Readily recognizes problems requiring attention.
  • Breaks down problems into manageable components.
  • Determines the root causes of problems and issues. Demonstrate Professional Judgment
  • Applies accurate logic and common sense in coming to conclusions.
  • Chooses courses of action that are consistent with policies, procedures, and rules.
  • Recognizes the implications and risks of actions and decisions.
  • Makes timely decisions on problems/issues requiring immediate attention.

Understand Quantitative Data

  • Demonstrates an understanding of the use and interpretation of key quantitative/financial measures.
  • Draws accurate conclusions from quantitative information.
  • Uses quantitative information to guide actions and performance.

Address Customer Needs

  • Asks questions to accurately identify customer requirements, expectations and needs.
  • Seeks feedback from customers.
  • Addresses customer needs by involving the right people (resources) at the right time.
  • Follows up with customers to ensure problems are solved.
  • Meets or exceeds customer service needs, and reports barriers. Support the Execution
  • Asks questions to ensure has the information needed to carry out work.
  • Prioritizes and balances time and actions to ensure results are achieved.
  • Holds self accountable for complying with policies, procedures, and work requirements.

Achieve Expected Results

  • Takes timely action to address important issues.
  • Shows strong commitment to achieving meaningful results.
  • Puts in persistent efforts to accomplish desired result.
  • Pursues initiatives/efforts to successful completion and closure.

Support Performance Improvement

  • Identifies and suggests processes and practice improvement ideas.
  • Uses appropriate metrics and data to monitor and improve processes and practices.
  • Ensures that outputs, products and services are of high quality.
  • Makes suggestions to address problems and process breakdowns.

Use Professional Communication

  • Listens carefully and attentively to others’ opinions and ideas.
  • Communicates information clearly, concisely, and professionally.
  • Provides appropriate level of detail in communications.
  • Writes reports, documentation, and other written information clearly and thoroughly.
  • Prepares and delivers coherent and credible presentations.
  • Provides timely, relevant information to those who need it.

Build Relationships

  • Builds relationships with people throughout the organization.
  • Relates to others in an accepting and respectful manner, regardless of their organizational level, personality,

or background.

  • Builds relationships by identifying and talking about common interests and priorities.
  • Remains positive and respectful even in difficult situations.
  • Appropriately involves others when issues affect them.

Demonstrate Integrity

  • Does not cover up problems or blame others for mistakes.
  • Follows through on commitments.
  • Is honest and direct in dealing with people.
  • Acts in accordance with stated policies and practices and completes related training.
  • Does not disclose confidential information.

Adapt and Learn

  • Recovers quickly from problems and setbacks.
  • Demonstrates adaptability to changing needs, priorities or opportunities.
  • Seeks opportunities to acquire new knowledge and skills.
  • Invites and incorporates feedback, without becoming defensive.

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More job information
Job ref no. CT3114386-01#5554
Salary
  • N/A
Job Function
Industry
Experience
  • 0 year - 5 years
Career Level
  • Non-management level
Education
  • N/A