THE OPERATIONS MANAGER SUPPORTS CAFÉ SENIOR LEADERSHIP IN UPHOLDING ALL BRAND STANDARDS AND CORE VALUES, WHILE MEETING OR EXCEEDING HARD ROCK BUSINESS OBJECTIVES.
Support senior management in building a highly functional team;
Monitor the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards;
Serve as a mentor and coach to develop employees into Hard Rock ambassadors and industry leading customer service stewards;
Foster an environment of customer service in which all team members put the guest first in every situation;
Possess a self-motivated approach to his/her personal and professional growth;
Behave professionally and act with integrity and trust at all times;
Ensure the highest levels of hygiene and food handling practices to deliver optimal quality of product to guests;
Demonstrate strong problem solving skills through ability to diagnose and implement solutions.
Deliver Results, Action Orientated, Time Management, Confronting Direct Reports, Listening, Guest Focus, Approachable, Integrity & Trust, Motivating Others, Functional/Technical skills, Problem Solving.
At least 5+ years in an Operations Managerial role with high volume exposure in a causal-themed, full-service restaurant.
Must possess strong communication skills and listening to the details;
Multiple language abilities is a plus, fluency in English required;
High level of business acumen and common sense;
Able to work under pressure. Manage ad-hoc assignments;
Immediate available is preferable.
Interested parties please email your resume and expected salary by clicking Apply Now.
Hard Rock is an equal opportunity employer and welcomes applications from qualified candidates, who must obtain a valid work permit and eligible to work in Hong Kong.
Personal data collected will be used for recruitment purposes only. Only candidates selected for interviews will be contacted within two weeks upon application date. All personal data of unsuccessful application will be destroyed 6 months from the date of receiving the application.
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HARD ROCK CAFE HONG KONG
Hard Rock Cafe Hong Kong opened its doors April 2011, inviting all music and food lovers to enjoy our fun and exciting dining and live music experience. The décor creates a unique and stylish atmosphere, adorned with beautiful original memorabilia. Perfectly situated in the center of Lan Kwai Fong, the restaurant is an instant hit with both tourists and locals.