Posted on 2022-01-25
Hang Seng Bank

Retail Banking Sales Management Manager

Hang Seng Bank

Retail Distribution – Distribution Management

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 290 branches and automated banking centres, including around 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers. 

We are currently seeking a high caliber to join our department as Retail Banking Sales Management Manager. 

Principal responsibilities

  • Formulate and implement non-regulated product sales strategies and communicate to sales staff in the Area branch network.
  • Monitor non-regulated product sales activities and productivity metrics to ensure delivery is in accordance with sales pipeline in branch network
  • Identify capability gap of sales staff and formulate development or enhancement plan for branch network
  • Collaborate with internal stakeholders to organize sharing sessions with sales staff on market best practices to enhance product knowledge and professional capabilities
  • Act as a product specialist to support RM to penetrate secured loan products to affluent customer segments.
  • Collaborate with internal compliance and quality assurance units on sales quality of branch staff and take remedial measures to ensure strict adherence to the compliance standards



  • University degree in Business or related fields is preferable
  • At least 8 years solid experience in retail banking as well as exposure to frontline sales an advantage
  • Pass in insurance intermediaries qualifying examinations will be an advantage
  • Self-motivated with strong sales and customer orientation
  • Good communication, interpersonal and problem solving skills
  • Strong drive to succeed and ability to work under pressure
  • Proficiency in both English and Chinese with sound knowledge of application software
  • Great sense of ownership and high level of customer centricity mindset with dedication to deliver exceptional quality services for customers

If you would like to explore other opportunities at Hang Seng Hong Kong, please visit for details.

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job Function
Employment Term
  • Permanent
  • Full-time
  • 8 years - 20 years or above
Career Level
  • Middle management level
  • Degree