Job ref no.: CT3117602-01#0247
RecruitFirst Limited

Retail Concierge / Retail Sales Associate / Store Assistant (Luxury Brand) (14-22K)

RecruitFirst Limited

Senior Concierge / Concierge (16-22K)

Location: IFC

Working day: Normal day off 6 - 8 days per month

Responsibilities

  • To deliver consistent, friendly and responsive in store concierge service and ensure Lane Crawford standards are consistently executed at all times
  • To provide a full range of concierge services to customers and be proactive in responding to their needs
  • To be highly aware and fully conversant with the most recent trends and newest products of fashion and lifestyle
  • To maintain and update customer information and encourage repeat business by building relationships with all concierge customers
  • To professionally handle all customer comments and complaints
  • To understand and perform all tasks for the benefit of the customer relating to Lane Crawford systems
  • To communicate and collaborate with other departments effectively in store and head office to fulfill specific requests from customers
  • To maintain the highest standards of personal grooming, courtesy, positive attitude and overall presentation at all times


Requirements

  • Matriculated or above
  • Minimum 1 year of relevant experience in a service field (retail, hospitality etc)
  • Strong service mindset
  • Customer focused with a pleasant and outgoing personality
  • Good problem solving abilities
  • Good command of English and Mandarin
  • Computer literate

Sales Associate

  • To deliver consistent, friendly and responsive service and ensure the Lane Crawford standards of service are consistently executed at all times
  • To take every opportunity to exceed the customers expectations by being proactive and assisting them whenever required
  • To deliver and collect merchandise to and from our customers and other locations as detailed by Department Head\

Minimum 1 year of customer service / sales experience

Please send your resume to  [via CTgoodjobs Apply Now ] 

Please note that only short listed candidates will be notified. All information gathered will be treated in strict confidence and solely used for recruitment purposes.

More job information
Job ref no. CT3117602-01#0247
Salary
  • 11,000 - 17,000 / month (negotiable)
Job Function
Industry
Employment Term
  • Permanent
  • Temporary
  • Part-time
  • Full-time
Experience
  • 1 year - 4 years
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
  • Master's degree