Posted on 2021-10-11
ALF Retail Hong Kong Limited

Retail Operations Manager

ALF Retail Hong Kong Limited

Roles & Responsibilities:

  • Accountable for overall store operational services to support commercial store teams and Head of Retail in key areas of corporate sales, operation projects, operational guideline, customer service, cost control, standard and compliance
  • Build and optimize store operational policies, procedures and strategies to align with business standard and legal compliance
  • Contribute to store’s profitability through minimizing losses and ensure accuracy of all cost lines under Retail Department
  • Ensure stores to comply with both in country legislation and M&S requirements for safe place to shop and work
  • Influence the retail strategies from financial and operational perspective, to drive excellent customer service, productivity and efficiency, whilst adhering to the agreed retail strategy
  • Define and maintain the Business Continuity Plan and define the Corporate Social Responsibility (CSR) strategy


  • Tertiary educated with minimum 8 years’ solid experience in retail operations, preferably in retail / food business in which at least 4 years at retail operations management level
  • Sound knowledge of store / sales floor operations, selling and service
  • Sound knowledge of store development/ facilitates management/ health & safety and compliance knowledge
  • Excellence in verbal and written English
  • Strong leadership and people management skills

If you are interested in this role, please send your full resume together with your current and expected salary to us by clicking Apply Now.

The Human Resources Department (for interview): 1806B, Exchange Tower, 33 Wan Chiu Road, Kowloon Bay, Kowloon

Personal information received from applications will be kept confidential and used for employment-related purpose only.

More job information
Job Function
  • Kowloon Bay
Employment Term
  • Permanent
  • Full-time
  • 8 years - 13 years
Career Level
  • Senior management level
  • N/A