Job ref no.: CT3114843-01#6957

Retail Operations Mgr

J. Crew Hong Kong Limited

  • 5-day week
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Flexible working hours
  • Insurance plan
  • Medical plan
  • K + 1 more

Position Overview:

  • Manages Retail Ops teams for HK with possible growth into other Asian markets.
  • Partners with Global Retail Ops to establish and adapt J.Crew best practices and brand equities establishing local process and procedure for all aspects of in store operations.
  • Works alongside the Retail Field Leaders to establish and execute retail initiatives.
  • Ensures consistency in all regions.
  • Responsible for store opening project management, retail maintenance, all internal communications, supplies and packaging, in store brand management and customer service.
  • Partner with IT and Global Store Operations in the development of store systems as the expert user – spec enhancements – test – and roll out training for any pos system changes or roll out.
  • Reviews and approves all new store floor plans related to store operations and efficiency
  • Manage all vendor relationships for outsourced services performed in stores related to store maintenance, scheduled services and supplies.
  • Manages annual Retail Ops budgets and internal meetings for the retail field.
  • Assists to solve after sales service issues in partnership with J.Crew Customer service centers

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More job information
Job ref no. CT3114843-01#6957
  • N/A
Job Function
  • Central
Employment Term
  • Full-time
  • 5 years
Career Level
  • Middle management level
  • Degree