Job ref no.: CT3119273-01#0035
Shilla Travel Retail Hong Kong Limited

Retail Operations Officer

Shilla Travel Retail Hong Kong Limited

  • 5-day week
  • 13-month pay
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Family medical plan
  • Flexible working hours
  • Marriage leave
  • Medical plan
  • Transportation allowance
  • K + 5 more


  • Provide clerical and administrative support to the Retail Operations teams (6 stores and around 450 staff).
  • Communicate closely with Retail Sales team on daily operations issues.
  • Handle ad-hoc tasks as assigned by Retail Operations Director.



  • Prepare monthly rosters for our retail team by coordinating with Retail Operations Managers and Store Supervisors, to ensure our stores are running smoothly according to our customers’ needs at anytime;
  • Work on brands & product training calendar for all our frontline staff upon communicating with Category Managers and Training Manager;
  • Consolidate presentation materials and reports to evaluate and improve sales, operations and customer service (Sales, productivity, stock, replenishment, Brands and Promotions performance, etc.);
  • Responsible for report analysis, and work with Retail Operations Managers with a specific action plan to solve the problem and improve existing situation;
  • Coordinate with in-store operations and related departments on stock replenishment, MIN/MAX settings, price update, and promotions arrangement, etc.;
  • Work closely with Logistics team at HKIA storeroom for GWP, tester, samples, STEB bags and store supplies arrangement to ensure adequate resources for each store;
  • Support all kinds of administration and maintenance works, e.g. ordering of store supplies, general stationery, fixture defects handling, etc.;
  • Monitor information flows, procedures and user guides of Airport Permits with users/units.



  • Diploma in Business Management or related disciplines;
  • At least 3 years work experience in similar position (fast pace and multi-brands retail company experience will be a plus);
  • Good problem solving, communication and analytical skills;
  • Detail-minded with multi-tasking skills;
  • Excellent in MS Office (especially Excel), experience with SAP will be an advantage;
  • Fluent in written and spoken English and Cantonese; Knowledge in Korean will be a plus.


Interested parties please attach your full resume with current and expected salary and your availability to the application via Apply Now

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More job information
Job ref no. CT3119273-01#0035
  • N/A
Job Function
  • HK International Airport
Employment Term
  • Permanent
  • Full-time
  • 3 years
Career Level
  • Non-management level
  • N/A