comScoreTag Job - Retail Store Manager(5 Days Work), The American Club Hong Kong
The American Club Hong Kong

The American Club is Hong Kong’s most prestigious private members club with a reputation of providing the highest quality of service and facilities. It is populated by one of the most international and affluent memberships anywhere in the world and is the only Club in Hong Kong with both Town and Country Clubhouses.

We have the following vacancy for outstanding individuals with high levels of energy, enthusiasm, intelligence, excellent customer service skills and lots of personal initiative:

Retail Store Manager(5 Days Work)

Job Ref.CT3111873-01#0036

Job Responsibilities

  • Observe all aspects of daily operation to ensure accuracy and efficiency and develop constructive ideas for increasing revenues and profitability based on sales data and Member feedback.
  • Maintains good team spirit by exercising visible management and lead by example of philosophy of work conduct and personal development.
  • Ensure that a F&B offering and merchandise selection of the store features an American identity and is synergetic with food and beverage promotions, seasonality and Club Events
  • Stays up to date on food and beverage trends and informed of product knowledge to be able to meet Member and guests needs
  • Plans and creates a calendar of creative merchandising displays that capture the Member’s attention, engages, becomes a talking point and produces sales targets.  Responsible for providing new, standard and seasonal promotion such as Thanksgiving, Christmas and Valentine’s Day etc. Ensuring that the sales are maximized and upselling techniques are set in place.
  • Maintains and manages good relationship with suppliers to ensure they provide the best services and quality products to the club at a reasonable price and on time delivery
  • Prepares annual budget including Capital Expenditure and ensures all expenditures are  in line with the budget by regular review and close monitoring
  • Utilize, research and recommend latest technology business and information system to improve the operation
  • Monitor slow moving items, monitor sell by dates and check perishable products for freshness.  Take monthly inventory control working with Finance Department
  • Trouble shooting all matters involving Member contacts with staff and respond to requests and complaints promptly, to follow up and notify management of relevant feedbacks, requests and complaints.
  • Works closely with F&B team and members and takes every opportunity to link in-store promotions to restaurant operations and promotions.
  • Manage all activities of the Country Store to maintain day-to-day sales and reach or exceed daily target.  Utilise non financial incentives to drive team to exceed sales targets and upsell.
  • Work closely with Director Food and Beverage to achieve the Club’s Mission Statement, Guiding Principles and ensure that SOP’s are followed by the team
  • To take appropriate counseling and disciplinary actions towards employees when required.
  • Ensure operations are consistent to the Club’s policies and procedures
  • Follow all safety, hygiene, sanitation, energy management, breakage control, preventive maintenance, grooming, service and other standards pertaining to the team are consistently met and consistent to club standards.
  • Provide, recommend and organize job related training to the team and lead them to grow and enhance their skills and knowledge.
  • Handle any ad hoc projects assigned by the Director of Food and Beverage.

Job Requirements:

Education and Experience:

  • High School Graduate or GED
  • 2+ years merchandising experience in a high-end retail establishment
  • Knowledge of American groceries and brands and connections with local suppliers.  A good understanding of retail sector in Hong Kong and U.S.
  • Prior customer service experience


  • Excellent verbal and written communication skills in in English and spoken Cantonese
  • Good organizational skills and detail oriented
  • Excellent interpersonal and organizational skills
  • Good physique, able to stand at least 9 hours in operational areas; lift over 50 pounds on an intermittent basis; able to bend, stoop lift, reach, push, pull, twist, walk, crouch, and squat.

We offer attractive remuneration and career development opportunity. Please send full resume to Director of Human Resources, The American Club Hong Kong, 6/F, Chinachem Tower, 34-37 Connaught Road Central, Central, Hong Kong or by fax: 3585 1360 or email: For more information please visit our website:

We are an equal opportunity employer. All information provided by applicants will be used for recruitment related purpose only and handled in strict confidence by authorized personnel only. Only short-listed candidates will be notified. The personal data collected will be destroyed after 3 months. 


Apply Now
Job Ref No.
Goodjobs Tips!
Remember to quote the job title and reference number in the email subject. This allows employers to find and refer to your application more easily.
  • 5-day week
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Gratuity
  • Insurance plan
  • Meal allowance
  • Medical plan
  • Special / extra leave
  • Transportation allowance
Employment Term
Require to Travel
No travel
Tips by CTgoodjobs: Tips to avoid employment traps: verify company information, and look out for jobs ads that offer unreasonable salary or has a remote interview venue.
Leave immediately and report to CTgoodjobs if you encounter any inappropriate behaviour.
More tips to avoid employment traps