Job ref no.: CT3115703-01#9935

Sales and Account Management Analyst


The Sales & Account Management Analyst, working in conjunction with the Account Management and Sales as well as Platform Solutions teams, will be responsible for assisting the with driving sales and growing adoption with automated workflows across customer sites. They will be the ones showing prospects and users how to use Symphony, thinking of creative ways to transform their workflow inside Symphony, and assisting the Sales organization with how to meet revenue and usage objectives. The Sales & Account Management Analyst must create a persistent focus on engagement and customer satisfaction.

This is a paid position. The duration of the position is 3-6 months with a potential for extension.


  • Work closely with the Account Management team in assisting client presentations, client deployment strategy, and workflow solutions for client deployments
  • Work closely with the Sales team to assist with executing on sales campaigns, lead generation, and opportunity qualification.
  • Determine ways for users (existing and prospect clients) to best utilize Symphony by becoming a Subject Matter Expert, and building presentations/ talking points of targeted use cases and pitches
  • Assist Account Management team and customers with delivering rollout guidance, conducting training & awareness activities, including roadshow/ marketing presentations. A large portion of your time may be spent with the customer working side by side to ensure their success
  • Partner with the Sales & Account Management teams to ensure account success which can lead to renewals, customer retention, and up-sell opportunities
  • Track metrics for client success (across sales conversion, usage and adoption) and determine how to improve those KPIs


  • Business level English, fluency in Korean or Mandarin a plus
  • Pursuing or recently finished a Bachelor's degree.
  • Must enjoy fast-paced environment, spending time on site with clients, and interacting with multiple end users on a daily basis
  • Excellent written and communication skills and strong presentation skills
  • Must be authorized to work in Hong Kong without a visa


  • Basic understanding of Financial services (buy-side / sell-side) is a huge plus
  • Experience with enterprise communication services and / or social media is a huge plus
  • Proficiency with at least one programming language (Java, Python or JavaScript) is a major plus
  • Basic understanding of Object Oriented Programming, Design Patterns, and algorithms is a major plus


Symphony transforms the way users communicate effectively and securely with a single workflow application. Forging a new path in the industry, Symphony is designed to help individuals, teams and organizations of all sizes improve productivity, while meeting complex data security and regulatory compliance needs. Symphony was founded in October 2014 and is headquartered in Palo Alto, CA, with offices in New York, Hong Kong, Singapore, Tokyo, Stockholm, Sophia-Antipolis, Paris and London.

Symphony has raised roughly $300 million from the world's largest financial institutions and recognized investors such as Bank of America - Merrill Lynch, Barclays, BNP Paribas, Citibank, Goldman Sachs, JP Morgan Chase, BlackRock, Credit Suisse, Deutsche Bank, HSBC, Wells Fargo, UBS, Societe Generale as well as Google.

We're looking for top-notch talent to join our team to help us change the way the world communicates. If you have the skills and savvy to work with a world-class team and an appetite for game-changing disruption, we want to hear from you!

Interested parties please click Apply Now to apply job

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