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Job ref no.: CT3115574-01#0051
NET-A-PORTER

Sales and Customer Service Consultant

NET-A-PORTER

Benefits
  • 5-day week
  • Dental plan
  • Insurance plan
  • Medical plan

1. Are you currently in a role dealing with customers on a daily basis

2. Are you passionate about delivering excellent customer care experience

3. Are you excited and keen to be part of a global customer care team for an Ecommerce Platform

As a member of the Sales and Customer Care Team you will use your speaking and writing skills to help drive sales and assist NET-A-PORTER Group customers with order inquiries.

Objective:

  • The Customer Care Sales Advisor is the first point of customer contact for NET-A-PORTER.COM and Mr. PORTER
  • As a team player you will support your Customer Care team members and work to provide excellent service customer service and resolve issues on a daily basis
  • Lead by example to meet sales and productivity targets. Feed customer requests and information upwards to the Sales and Customer Care Senior team and hence improve the overall customer experience
  • Always deal with the most difficult customers in a willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems

Responsibilities:

  • Following the Customer Care Department Standards for Excellence, ensure you deliver an outstanding shopping experience to every customer contact, in all forms of communication; by telephone and email
  • Achieve sales targets by maximizing all customer contact opportunities to provide product knowledge, increase units per transaction and sell across all channels
  • Identify ways to personalize the experience of every customer, whenever possible
  • Take responsibility for resolving customer complaints as quickly as possible, using the escalation process where necessary and follow up as needed
  • Communicate company policy to customers as necessary and observe at all times client confidentiality and company policies for data protection and security
  • Ensure that the in-house processes and procedures are adhered to at all times

Essential Skills & Requirements:

  • Strong ability to communicate effectively in English, Mandarin and Cantonese, Japanese and Korean preferred
  • Strong ability to demonstrate the flexibility and adaptability to adjust to flexible working hours as required by the work responsibility
  • Previous sales/ retail experience, preferably in a luxury environment
  • Other preferred experience will include holding a similar working capacity either with a luxury hospitality platform, reputable airline, call center or online retail platform
  • Excellent communication skills and enjoy interacting with customers and delivering excellent customer excellence
  • Must show an affinity with the luxury consumer
  • Commercial, sales driven approach is essential
  • Ability to achieve results through influence and problem solving
  • Flexible attitude and positive approach to change
  • Self-motivated, proactive and energetic
  • Team player
  • Willing to work on weekends & flexible hours  

To Apply:

If you are interested in this position, please apply at our career site:

https://isw.changeworknow.co.uk/net-a-porter/vms/e/net_a_porter/

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More job information
Job ref no. CT3115574-01#0051
Salary
  • N/A
Job Function
Industry
Location
  • Wanchai
Employment Term
  • Full-time
Experience
  • 1 year - 7 years
Career Level
  • Middle management level
Education
  • N/A