As a key person in the Sales Department working with the company’s executive team to spearhead an exciting stage of growth of the company
Duties and responsibilities
Work closely with the CEO and Retail Head to create strategy and customer experience initiatives to sustain pleasant and fruitful customer experience
Develop sales and customer service training programs and curricula to increase passion and capability of all staff in creating the most enjoyable customer experience
Train and field-coach shop managers and staff members. Also observe and coach shop managers in leading and coaching their staff members
Review and analyses customer satisfaction, customer feedback, mystery shopper programme, compliment and complaints cases; make suggestions to marketing, operations and other departments and initiate actions for improvement areas related to creating distinguished customer experience.
Degree or Diploma in Business, HR or Training discipline
Hands on training experience in beauty, skincare, luxury or fashion industry is a big plus
Minimum 7 years’ experience in retail with solid sales management and coaching experience
At least 2 years of training experience
People-oriented with outstanding training skills and field coaching skills
Strong passion in helping organisation to grow sales through most distinguished customer experience
Ambitious in terms of learning at a fast pace and career development
Good team player with excellent interpersonal and communication skills to influence internal partners
Good command of written and spoken Cantonese, English and Mandarin
Working condition and benefit
Flexible working hours
We offer a competitive remuneration package to the right candidate. If you are interested in the post, please send your resume together with your present and expected salaries by sending email to “ [via CTgoodjobs Apply Now ] "
We are a fast-growing skincare, cosmetics and health supplements retailer in with 9 branches (Mi Ming Mart 彌明生活百貨) in Causeway Bay, Tsim Sha Tsui, Mong Kok, ShaTin, Yuen Long, Tsuen Wan, Kornhill, Tuen Mun, Tseung Kwan O. The online store is also available to provide convenient service to our customers. To know more about us, please visit the following website.