Job Duties & Responsibilities
Ensure the best customer experience in the boutique for new sales, customer service (repairs), and all visitors
Provide reliable, accurate, and first class customer service during pre and post sales, during and post repair
Understand and be able to explain the “estimate”, repair time and price
Participate actively in Customer Relationship Management data collection
Achieve results through accountability and professional proficiency.
Perform sales activities to walk-in and phone/email clientele to meet Company’s and own objectives
Ensure sale of exceptional time pieces and generate additional sales with accessories
Be accountable for inventory pertaining to replenishment, display and storage of goods inside the vault (aesthetics, protection of the goods, and cleanliness)
Successfully handle requests from clientele pertaining to pricing, availability, and general product information
Assist supervisor on the daily check of the stock. Receive stock, check and unpack goods
Provide operational support for marketing events taking place in the boutique (products presentation & launches, customer care) under Marketing department’s supervision
Perform other tasks and projects, as assigned.
- Secondary Level or above with minimum 3 year’s relevant working experience
- Good selling skills. Demonstrate expertise on new luxury watches as well as old vintage watches; and a good general knowledge of watchmaking industry
- Positive work attitude and good team player
- Good command of written and spoken for both English & Cantonese
** Candidates with more experience will be considered as Senior Sales Associates.
***Candidates from Aviation Industry are welcomed.
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