To maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on brand focus. In doing so, creating and maintaining loyalty to both the store and the brand.
To develop and maintain good product knowledge and provide excellent customer service.
An understanding of current products, trends and collections and ensuring that customers are informed and aware.
To replenish stock and maintain high standards of merchandise and product presentation.
Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
Keep up to date with customer requirements and operating procedures.
Be aware of daily sales targets and performance against them. Use appropriate sales techniques to ensure they are met.
Skills and Experience Required
Previous experience in similar role
Experience in a customer service role with face -to-face customer contact
Ability to initiate contact and communication
Motivated by being a team player with a common goal
Excellent Communication and Interpersonal Skills with the ability to build and maintain relationships
Able to work in fast-paced environments
Interested parties please contact us Whatsapp: (852) 6193 7519 or VIA Apply Now.
Information provided is strictly confidential and intended only for the use of recruitment purpose.
Established in 1818, Brooks Brothers was the first to offer ready-to-wear clothing and has continued throughout history with iconic product introductions including: seersucker, madras, original button-down collar and the non-iron shirt. Nearly two centuries later, Brooks Brothers is proud to uphold the same traditions and values and to be the destination for ladies and gentlemen from every generation. Since its founding 196 years ago in New York, Brooks Brothers has become a legendary retailer with over 300 stores worldwide while maintaining a steadfast commitment to exceptional service, quality, style and value.
We are looking for energetic and high caliber talent to join us.