The Senior Sales Associate / Sales Associate is responsible for delivering a transformational customer experience, building our brand one customer at a time and ultimately driving our business through sales. He/ she should demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills.
Represent the Brand – As an ambassador of Tory Burch and maintain store presentation standards
Create the Customer Experience – Deliver extraordinary customer experience and build our brand one customer at a time
Be Team Player – Demonstrate a strong sense of selling skills and sense of product knowledge, contribute to a positive atmosphere that is fun, professional, productive and team oriented. Strong partnership and communication with teammates.
Drive the Business & Deliver Results – Proactively achieve and maximize sales, build and maintain new and existing customer relationships
Operational Excellence – Adhere to all sales and operational policies and procedures, inventory management and provide assistance when necessary with operational and back of house activities
EDUCATION, PRIOR EXPERIENCE AND SKILLS NEEDED
F.5 or above
For SSA: 5+ years’ experience as a SA or 2+ years’ experience as a SSA in a luxury fashion retail operation
For SA: 2+ years’ experience as a SA in a luxury fashion retail operation
Strong personal selling and customer relations experience
Sales driven and goals oriented
Polished and professional
Good verbal and written communication skills: English, Cantonese and Putonghua
Ability to work in a fast paced and dynamic environment
Ability to prioritize and excellent follow-up skills
Tory Burch is a luxury lifestyle brand defined by classic American sportswear with an eclectic sensibility and attainable price point. It embodies the personal style and spirit of its CEO and designer, Tory Burch.
We are always looking for talented individuals to become part of our global and fast-growing organization.