Job ref no.: CT_SRET_SQAE_201807
Hutchison Telecommunications (Hong Kong) Limited

Sales Quality Assurance Executive

Hutchison Telecommunications (Hong Kong) Limited

Benefits
  • 5-day week
  • Discretionary bonus
  • Education subsidies
  • Insurance plan
  • Medical plan

Responsibilities

  • Ensure the service quality standard of different sales channels are consistently delivered to customers by designing service quality monitoring programmes
  • Conduct shop visit, review the operations flow and QA call results to identify areas for improvement
  • Update the selling script, work instruction and operation systems to cater for different marketing campaigns and any compliance issues
  • Handle coordinations for mystery shopper programmes

Requirements

  • Diploma /Bachelor degree holder in business, statistics, marketing or related discipline
  • Minimum 2 years working experience in Customer Service, Marketing and Business Support preferably gained in retail / telecommunications industry
  • Good business and customer service sense, with strong negotiation, planning and organization skills
  • Strong communication skill and able to distill complex information and translate into clear indicated actions and frontline information
  • Good analytical thinking, self-motivated and independent judgment and able to deliver under tight timelines
  • Proficiency in MS applications
  • Good command of written and spoken Chinese and English and proficient in Mandarin 

We offer competitive salary package and career development opportunity. Interested parties, please quote our reference number and apply with full resume, present and expected salary by email to [via CTgoodjobs Apply Now ].

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within the Hutchison Group. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request.

More job information
Job ref no. CT_SRET_SQAE_201807 (CT3113805-01#0406)
Salary
  • N/A
Job Function
Industry
Location
  • Kwai Hing
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 5 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree