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Posted on 2021-09-15
Johnson Controls Hong Kong Limited

Sales Support Leader - APAC

Johnson Controls Hong Kong Limited

What you will do:

The Sales Support Leader – APAC reports directly to the Regional Sales Operations Leader- APAC and manages the daily operations of the APAC sales support function. Oversees the resource allocation and workflow of all support activities including pre-sales support, RFP response, data collection, order processing, order management, and resolution as it relates to issues with customers including billing, invoice reconciliation, and the preparation of reports to support sales teams.

Work with APAC department leads, functional team leaders, Sales Leads, and Country Managers identifying opportunities to drive process improvement projects that support the sales team achieving growth targets. Identify opportunities to reduce Sales Teams non-customer facing activities and support the individual development and progression of its members.

Manage the change management activities transforming the Region’s current state sales administration teams to APAC target state sales support teams.

How you will do it:

  • Managing the daily operations of the APAC sales support functions inclusive of Order Entry, Sales Support and Resolution Teams (and functions within mixed teams)
  • Responsible for supporting the implementation transformation in each APAC country from current sales administration model to target sales support model.
  • Responsible for fostering close working relationships within the country Territory Managers and Sales Leaders to identify sales support needs, current process and personnel/resource requirements
  • Standardize and simplify the process between Sales Support and Resolution resources through the development and implementation of standard work-flows, consistent systems/tools and process adoption
  • Support the Sales Operations Regional Leader in leveraging efficiencies by harmonizing Sales Support, Resolution and CS & D via: centralized, standardized, and process improvement activities
  • Gain efficiencies identifying & engaging wider JCI depts. to drive process improvements directly impacting the productivity of sales support and sales teams.
  • Develop clear KPI’s for Sales Support Teams and report on performance
  • Resource and opportunity management - Proactively addresses skill gaps and coverage gaps, identifies new skills needed, and leverages expertise from across the organization to win opportunities for the company
  • Serve as a point of escalation for sales support customer satisfaction issues within APAC
  • Serve as the point of contact for Order Entry and Subject Matter Expertise individually and with nominated team members in each Sub-Region/Country related to our transformation and oneSensormatic efforts in the Region

Critical Skills / Core Competencies:

  • Strategic Clarity: Creating a plan with specific goals, targets, and milestones that is tied to our vision.
  • Role Clarity: Getting clear on what each team member is responsible for, what you have authority over, and who you have to work with.
  • Customer Focus: Including customer wants and needs into your decision making process
  • Capturing External Ideas: Identifying and bringing in best practices from outside the company.
  • Operationally Disciplined: Setting and communicating clear work standards to improve performance – “the fundamentals."
  • Bottom-up Innovation: Involving colleagues in solving problems that directly impact what they do.
  • Performance Transparency: Making results widely available and easily accessible
  • Supportive Leadership: Caring about the welfare of colleagues when making decisions and creating a positive team environment.
  • Rewards & Recognition: Acknowledging a job well done with public recognition and non-financial rewards.
  • Talent Development: Developing employees’ knowledge and skills.

What we look for:

  • 10+ years’ experience leading sales support teams. 5+ years’ experience in retail industry. Leader must be familiar with key issues within the industry, typical client business and technology challenges and key outcomes that are relevant to the clients
  • Bachelor degree or equivalent experience required. Master’s degree preferred.
  • Strong understanding of sales support, sales enablement, and sales effectiveness practices, with a focus on being process driven and able to drive consistency in complex global situations
  • Must have lead a diverse, multi-national team, preferably in a Center of Excellence (COE) format
  • Strong leadership skills including the ability to operating successful with a matrixed organization model. Candidate must be able to lead and drive results across the matrix.
  • Ability to build strong working relationships with internal customers to positively influence key constituents.

Complexity

  • Working in a central function with regional reach across multiple business units
  • Cross-functional and cross-regional teamwork and communications
  • Consults Senior Business leaders
  • Engages with segmented teams, across regional global time zones, focused on individual and team performance goals

Knowledge and Skills Required

  • Strong demonstrated Leadership
  • Must be effective in change management skills. Will need to conduct organizational rationalization and alignment.
  • Skilled in integrating change management into a program management methodology
  • Effective global collaborator
  • Demonstrated ability to mitigate risk, assess capabilities and know when to escalate
  • Very strong verbal and written communication skills
  • Extensive experience in all related sales and sales support disciplines
  • Able to discern order out of chaos
  • Ability to balance between competing priorities
  • Flexible and creative!
  • A coalition builder
  • Ability to learn quickly and develop unique approaches to business objectives
  • Leverage best practices in selling, coaching and developing individuals to achieve targets
  • Capable of navigating complex and dynamic (or a politically sensitive) environment
  • Excellent analytical thinking and problem-solving skills
  • Very strong business and financial acumen expertise
  • Extensive knowledge of Word, Excel, Visio, Project, PowerPoint, Project, SFDC
  • Willing and able to travel as required (restrictions exist today due to Covid-19. Expectation 20% of the time)
  • Language: English and Mandarin highly regarded

Interest parties please send your application letter & CV including current and expected salary, date of availability by clicking Apply Now

Only the shortlisted candidates will be notified. Data collected would be used for recruitment purposes only. 

More job information
Salary
Job Function
Industry
Location
  • North Point
Employment Term
  • Permanent
  • Full-time
Experience
  • 10 years - 20 years or above
Career Level
  • Middle management level
Education
  • Degree