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Job ref no.: CT3116128-01#0425

Sandbox VR Technical Support Engineer (IT/ Technical Support)

GLO Inc.

Benefits
  • 5-day week
  • Discretionary bonus
  • Flexible working hours
  • Medical plan

Franchise Support Team 

Our franchise team is dedicated to set up different game sites around the world and we are currently seeking a Global IT Support Specialist to join us.

Should you join our franchise team, you will have the opportunity to work closely with our development teams and global franchises (e.g. IMAX)

 

Role and responsibilities

 

- Provide technical support service for our Sandbox VR software system

- Provide email / Slack channel communications with clients

- Remote access to client's system for system upgrade and installation

- Capture root cause issues and create a knowledge base of solutions

- Work closely with our internal engineering and deployment team 

 

Requirements

- Diploma or above in Computer Science, Information Technology or equivalent

- 3-5 years relevant experience, experience in 1st tier Customer Services, Helpdesk or Technical Support will be an advantage

Good command of both spoken and written English and Chinese

- Good communication skill and able to work independent

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3116128-01#0425
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 3 years - 5 years
Career Level
  • Middle management level
Education
  • Degree