Job ref no.: CT3119362-01#1629

SAP Concur - Associate Implementation Project Manager Job

SAP

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Job Overview:

Manage remote implementation of Concur solutions within pre-defined timeframe while consistently delivering exceptional levels of work quality and client satisfaction.


Execute and lead departmental initiatives and mentor Implementation project managers within the team.


Responsibilities:

  • Build relationship to effectively communicate and work with client/internal teams/stakeholders
  • Manage Concur/partners/client to deliver project within scope and timeline using Concur methodology
  • Provide consultative expertise to guide clients through key decisions and tradeoffs to maintain project scope and timeline
  • Creatively design solutions for complex requirements
  • Write core product design documents following Concur’s established methodology
  • Configure product according to business requirements gathered during the design phase
  • Anticipate, communicate, mitigate risks/escalations to deliver a great client experience, measured by Customer Effort Survey
  • Accountable for the successful delivery of ALL parts of the project: quality, timeliness and customer adoption
  • Effective status reporting, project budget management and timeline management
  • Manage multiple concurrent complex, global, multi-phased implementations following Concur’s implementation methodology
  • Provide contributions to Concur’s project methodology and document library
  • Meet or exceed deployment productivity and quality metrics
  • Serve as an internal role model through leadership, professionalism, active communications and consistency in delivering outstanding results.
  • Mentor and assist managers with coaching Implementation Project Managers on the team
  • Responsible for ensuring team members follow the implementation methodology and maintain strong product knowledge
  • Lead or represent department on cross-functional teams and initiatives
  • Identify opportunities to improve implementation processes to reduce deployment timeframe while achieving targeted implementation client survey results
  • Ability to travel up to 30%


Qualifications

Education, Experience & Training required:

  • BA/BS or equivalent experience
  • 10+ years of project management experience or related field
  • 6+ years of software consulting experience implementing financial or hosted applications such as SAP, Oracle, Salesforce, NetSuite or Workday
  • 10 or more full life-cycle financial system implementation experience
  • Implementation methodology experience/certification: PMP, PRINCE2 or Agile
  • Ability to persuade and influence to achieve desired outcome
  • Ability to pass a background check


Job Specific Specialized Knowledge & Skills: (in order of priorities)

  • Professional written and verbal communication skills in both Mandarin and English
  • Degree in Accounting or Information Systems emphasis
  • Experience in client-facing/service roles
  • Experience with financial applications and accounting processes
  • Experience in travel & spend management industry preferred
  • Experience with Concur or Cloud solutions highly preferred
  • Strong organizational and planning skills to consistently deliver on commitments
  • Prior technical or functional experience as a Business or Technical Analyst
  • Strong problem solving skills – ability to dive in and find solution to any challenge


Working environment (where major activities are carried out):

  • Office/client site


Working hours:

  • 40+ hours per week
  • Flexibility in working hours as needed to meet client obligations


Physical and Cognitive or Mental Requirements:


Major job activities – physical requirements:

  • Use of computer and keyboard for extended periods of time on most or all workdays
  • Use of telephone – throughout the workday as needed to conduct business
  • Working under time pressure and rapidly for long periods
  • Communicating and interacting with others


Major job activities – mental requirements:

  • Multiple concurrent tasks
  • Ability to perform under stress
  • Reading and comprehension
  • Writing
  • Problem solving
  • Confidentiality
  • Customer contact

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