Posted on 2022-01-20

Sea Logistics Customer Service Coordinator

Kuehne & Nagel Limited

How do manufacturers ensure finished goods leave the port in time for delivery to their destinations? Our sea logistics export customer service team works closely with customers and customs brokers to ensure loading and export clearances are executed on schedule. If you wish to further develop your career in a large organisation, this is an excellent opportunity to join our team in Hong Kong.

In this role, you will work with a team to service a dedicated portfolio of customers, ensuring all data entry and financial management tasks are timely and accurate. We are interested in service-oriented individuals who understand the importance of providing an excellent customer experience. In return, you will gain access to professional development opportunities, international exposure and a rewarding career in logistics. To find out why Kuehne + Nagel is a global leader in logistics, start a conversation with us and click apply today!

Your tasks and responsibilities

  • Drive customer engagement and satisfaction in close cooperation with Field Sales and the Operation Care Center
  • Establish and maintain customer relationships through proactive advising and consulting, and regular care visits
  • Enter customer orders into the operational execution process
  • Answer customer inquiries and provide quotations within the given price band
  • Handle complaints and identify root causes

Your skills an d experience
To be considered, you should have a good understanding of export procedures and freight forwarding knowledge. You have good communication skills and a customer-focused mindset.

Good reasons to join
At Kuehne + Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT driven environment where you will work with motivated and customer-centric colleagues across the world. 

For enquiries on this role
Yan Yeung - Human Resources Manager
Kuehne & Nagel Limited

Personal data provided by job applicants will be used for recruitment purpose only.

With over 78,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions.

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More job information
  • 11,000 - 20,000 / month
  • 5-day week
  • 13-month pay
  • Dental plan
  • Insurance plan
  • Medical plan
Job Function
  • Kowloon Bay
Employment Term
  • Permanent
  • Full-time
Career Level
  • Entry level
  • F.5- F.7 or DSE