Job - Section Head (Digital Channel Customer Experience) – Banking, Talent Pro Recruitment Company Limited
Talent Pro Recruitment Company Limited

Talent Pro, one of the very few recruitment consultancy firms in HK which takes on several different projects in identifying and assessing executives and recruiting them into mid to senior level roles across all industry sectors such as banking, accounting, finance, technology, sales & marketing and human resources fields.

Section Head (Digital Channel Customer Experience) – Banking

Job Ref.CT3107842-01#0018

Our client, a well-established Hong Kong bank is currently looking for a Section Head to join their expanding Electronic Banking Department.


  • Generate and implement actionable ideas to enhance customer experience on using digital channel services of the Bank
  • Manage mobile app and web projects with IT department and vendor to provide user friendly interface
  • Be responsible for the implementation of electronic banking services promotion to drive services utilization by coordinating with various stakeholders
  • Coordinate the logistics for new services rollout including the preparation of relevant materials for customer education and internal staff training
  • Conduct benchmarking and market analysis to strengthen the competitiveness of digital channels
  • Comply with relevant rules, regulations, ordinances for electronic banking services
  • Collect digital channel utilization statistics, conduct data analysis and compile management reports


  • University graduate, major in E-Commerce or related disciplines
  • At least 6 years' relevant experience in managing electronic banking projects and familiar with the rules and regulations about promotion
  • Excellent customer centricity and project management skills
  • Strong understanding on the technical aspects of electronic banking services and compilation of promotional materials
  • A strong team leader with excellent leadership, interpersonal and negotiation skills to collaborate with various parties
  • High awareness of quality and digital channel related security issues

Interested candidates please send a full resume stating your present and expected salary to or click APPLY. For further information, please contact Gigi Chan directly on +852 3956 5292.

Data collected will be used for recruitment purposes only. Candidates not being contacted within 2 weeks should consider their application unsuccessful.

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