About the Role
The Security Manager is the senior representative on the Global Security Team (GST) in the China region, and holds responsibilities across the entire spectrum of safety and security management. The Security Manager is an integral part of the global security team and is charged with the holistic security and risk management of multiple WeWork markets and locations. This position reports to the Sr Security Manager for Greater China.
The Security Manager is responsible for holistic security management in their region, to include physical security, crisis management, and technological and operational security design and implementation. The Security Manager interacts with senior WeWork executives as well as community teams in numerous WeWork spaces across the region. WeWork locations and members are our core clients, and one of the largest priority for this role is enabling new building openings and ensuring the security of established locations. The Security Manager also supports travel security, and facilitates meetings with local and federal law enforcement.
The Security Manager will maintain a regular travel schedule to help weave regional and local security management into the safety and security culture. The Security Manager will enable the GST to carry out its core mission statement, which is to secure and safeguard the WeWork member community's passion to succeed while doing what they love.
Advise the General Manager (GM), Director of Operations and City Leads (CL) on all safety and security needs
Support new building openings by providing risk assessments, reviewing design drawings, and ensuring physical security concepts and support are enabled for the site, additionally providing onsite QC work and managing new vendor installations
Facilitate the completion of new building-opening checklists, follow-on maintenance schedules, create punchlists and ensure completion of outstanding items
Manage all service requests for site repairs, maintenance, and projects including:
Maintaining service records
Troubleshooting security problems and assessing the need for external service
Managing vendors and schedule service dates
Managing expectations and ensuring timely completion of projects
Conduct routine risk/threat assessments and provide the same to the GST
Develop and maintain a Regional Crisis Management Plan (RCMP) based on the WeWork Core Crisis Management Plan (CCMP). Develop, rehearse and modify all associated security, crisis and emergency plans across the region
Conduct investigations into security and safety incidents at assigned sites to include, but not limited to fraud, theft, burglary, assault, safety incidents - including interviews, cctv review, and appropriate documentation
Manage the regional security ZenDesk (helpdesk) ticketing system
Define, plan, coordinate, drive and execute of security upgrade, retrofit, and member request security projects
Provide regional safety and security training based on GST requirements, regional trends, zendesk tickets, and business requests
Answer all potential and current member requests for business compliance and future planning requirements
Develop and maintain a security culture by meeting with stakeholders, creating new stakeholders and seeking out value adds for security partnerships
Enforce budgetary compliance as it relates to service at each location
Be available 24/7 for emergency response at selected sites
Be able to perform all the necessary duties of the Security Lead position
5+ years of experience managing security operations in a corporate environment
Solid understanding of all low voltage technology (CCTV, alarms, access control).
Experience designing security for new buildings or facilities, to include placement of access control systems, cameras, and VMS systems, conducting risk assessments, and standing up security officers
Understanding of basic networking concepts (IP addresses, MAC addresses).
Demonstrated experience managing large scale projects with multiple deadlines and stakeholders
Experience operating in matrixed environments with global reach
Experience with helpdesk applications and service management software
Highly proficient in all Microsoft applications; ability to learn and use new platforms
BA/BS degree or equivalent practical experience.
Experience with S2 Access Control System
Experience using Zendesk ticket management system
Life safety training
The successful applicant will:
Be a self-starter - WeWork’s GST is a dynamic team securing a creative and dynamic culture
Be a valued GST member and team player - Security is 24/7 and we work together to get it done
Be innovative and creative by nature
Be a confident public speaker, with the ability to influence senior executives and stakeholders
Demonstrate a high-level of attention to detail
Be able to multitask across multiple platforms, departments, time zones, and cultures
Be able to liaise with external safety and security organizations in a professional manner
Maintain the highest professional standards within the WeWork message and concept
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