Job ref no.: 2200016366
Standard Chartered Bank

Senior Analyst, Banking Operations - Mox

Standard Chartered Bank

About Mox
Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox! The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it’s all up for us to define together.

Who are we looking for

  • We are currently looking for a Senior Analyst, Banking Operations who will assist on the regular process review, workflow enhancement, development and execution of the Client Onboarding Procedures for Mox. Working closely with FCC, Fraud & product teams and leveraging on the latest technology, you will ride on a brand-new KYC and CDD process to the virtual bank retail customers to achieve our goal of creating a world-class virtual bank experience for our customers.

Role Responsibilities

  • Conduct individual customers CDD review for onboarding and periodic reviews.
  • Assist on process review, workflow enhancement and process automation. The process includes customer onboarding, periodic review, based on the CDD Policy established by the Bank.
  • Responsible for providing support for operations activities including but not limited to account maintenance, account investigation and individual account services.
  • Prepare MIS report for management review on capacity and ensure the team to adhere to agreed SLA.
  • Perform regular CST/KCI to ensure the risk compliance according to Operational Risk Standard defined by the Bank.

Our Ideal Candidate

  • At least 3 years experiences in the Retail Banking Operations related discipline
  • Knowledge in the HK Retail Banking KYC or CDD framework
  • Knowledge of account investigation is an advantage
  • Able to perform hands-on and detailed work
  • Customer facing experience is preferrable but not a must
  • Able to manage multi-tasks and work independently
  • Ability to work with different cultures
  • Willing to stand and work in ambiguity and fast-changing environment
  • Able to communicate effectively with both English and Chinese  

Apply Now to join the Bank for those with big career ambitions.