Job ref no.: CT3122973-01#6921

Senior Application Support Analyst

Recruit Logic

Job responsibilities:

  • Participate in monitoring and maintenance of business applications and production environment and respond to exceptions by initiating the correct actions to meet the highest availability targets.
  • Gain in-depth knowledge about internal applications and their interactions in order to identify and analyze problems.
  • Make suggestions for improvements and participate in the implementation of approved improvements throughout the supported applications architecture.
  • Develop documentation and procedures for identified scenarios.
  • Identify problems and participate in problem management resolution by collecting and tracking data and progress.
  • Resolve issues regarding online transactions, system status, and procedures, downtime procedures in accordance with the service level agreement.
  • Review moderately complex problem situations and participate in the identification of opportunities for improvement to processes, procedures or tools.
  • Ensure user satisfaction by providing preventive maintenance, troubleshooting, and problem resolution services

Job Requirements:

  • Degree in Computing Science or related discipline
  • 2 - 5+ years experience Application Support environment (Candidate with over 5 years will consider as a Senior)
  • Experience in Payment or Financial industry is an advantage
  • Familiar with Linux, shell script, SQL/ PLSQL
  • Self-motivated and fast learner
  • Good teamwork with excellent communication and problem-solving skills
  • Proactive, independent and proven ability to work under pressure
  • Good command in both spoken and written Mandarin & English

Interested parties please click Apply Now to apply job

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More job information
Job ref no. CT3122973-01#6921
Job Function
Employment Term
  • Permanent
  • Full-time
  • 2 years - 7 years
Career Level
  • Entry level
  • Degree
  • Master's degree