Job ref no.: CT3122973-01#6921

Senior Application Support Analyst

Recruit Logic

Job responsibilities:

  • Participate in monitoring and maintenance of business applications and production environment and respond to exceptions by initiating the correct actions to meet the highest availability targets.
  • Gain in-depth knowledge about internal applications and their interactions in order to identify and analyze problems.
  • Make suggestions for improvements and participate in the implementation of approved improvements throughout the supported applications architecture.
  • Develop documentation and procedures for identified scenarios.
  • Identify problems and participate in problem management resolution by collecting and tracking data and progress.
  • Resolve issues regarding online transactions, system status, and procedures, downtime procedures in accordance with the service level agreement.
  • Review moderately complex problem situations and participate in the identification of opportunities for improvement to processes, procedures or tools.
  • Ensure user satisfaction by providing preventive maintenance, troubleshooting, and problem resolution services

Job Requirements:

  • Degree in Computing Science or related discipline
  • 2 - 5+ years experience Application Support environment (Candidate with over 5 years will consider as a Senior)
  • Experience in Payment or Financial industry is an advantage
  • Familiar with Linux, shell script, SQL/ PLSQL
  • Self-motivated and fast learner
  • Good teamwork with excellent communication and problem-solving skills
  • Proactive, independent and proven ability to work under pressure
  • Good command in both spoken and written Mandarin & English

Interested parties please click Apply Now to apply job

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3122973-01#6921
Salary
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 7 years
Career Level
  • Entry level
Education
  • Degree
  • Master's degree