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Job ref no.: CT3111632-01#0488
DCH Auriga (Hong Kong) Ltd

Senior Assistant / Assistant (Customer Service)

DCH Auriga (Hong Kong) Ltd

Benefits
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Paid overtime
  • Shuttle bus

Responsibilities

To provide quality, customer-focused and cost-effective administration services to meet business and operational needs

Administration / Customer Services

Responsible for day-to-day bookings, enquiries and administrative work

Common activities include:

  • Identify order requirements and follow up on customer service requests; Handle customers’ enquiries and complaints 
  • Verify and update order details to customer in a timely manner
  • Coordinate with warehouse team to ensure order is picked timely and accurately
  • Explain service scope, guidelines and procedure to customers
  • Coordinate with transportation team for car service arrangements
  • Reports adverse events and product complaints
  • Cross check all bills, invoice and quotations; Prepare necessary payment documents, such as debit notes
  • Coordinate with customer to ensure all delivery is timely billed
  • Perform other duties as assigned by Management

Requirements

  • Diploma or up is preferred 
  • Business Administration is preferred
  • One year or more working experience in Administration is preferred
  • Good command of both spoken and written English & Chinese
  • Proficiency in PC operations including MS office 

We offer opportunities for development in addition to a competitive salary and fringe benefits to the right candidates. Please email your detailed resume with contact telephone numbers, current and expected salary to JoinUsHKG@dchauriga.com

All applications received will be used exclusively for recruitment purposes only. Applicants who are not contacted within 8 weeks should consider their application unsuccessful for the position advertised. Data supplied by applicants will be kept for 6 months.

 

More job information
Job ref no. CT3111632-01#0488
Salary
  • N/A
Job Function
Industry
Location
  • Shatin
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Require to Travel
  • No travel