Job ref no.: CT3111632-01#0488
DCH Auriga (Hong Kong) Ltd

Senior Assistant / Assistant (Customer Service)

DCH Auriga (Hong Kong) Ltd

  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Paid overtime
  • Shuttle bus


To provide quality, customer-focused and cost-effective administration services to meet business and operational needs

Administration / Customer Services

Responsible for day-to-day bookings, enquiries and administrative work

Common activities include:

  • Identify order requirements and follow up on customer service requests; Handle customers’ enquiries and complaints 
  • Verify and update order details to customer in a timely manner
  • Coordinate with warehouse team to ensure order is picked timely and accurately
  • Explain service scope, guidelines and procedure to customers
  • Coordinate with transportation team for car service arrangements
  • Reports adverse events and product complaints
  • Cross check all bills, invoice and quotations; Prepare necessary payment documents, such as debit notes
  • Coordinate with customer to ensure all delivery is timely billed
  • Perform other duties as assigned by Management


  • Diploma or up is preferred 
  • Business Administration is preferred
  • One year or more working experience in Administration is preferred
  • Good command of both spoken and written English & Chinese
  • Proficiency in PC operations including MS office 

We offer opportunities for development in addition to a competitive salary and fringe benefits to the right candidates. Please email your detailed resume with contact telephone numbers, current and expected salary to

All applications received will be used exclusively for recruitment purposes only. Applicants who are not contacted within 8 weeks should consider their application unsuccessful for the position advertised. Data supplied by applicants will be kept for 6 months.


More job information
Job ref no. CT3111632-01#0488
  • N/A
Job Function
  • Shatin
Employment Term
  • Permanent
  • Full-time
  • 1 year
Career Level
  • Entry level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Require to Travel
  • No travel