Job ref no.: 226941183-21000091
DBS Bank Ltd

Senior Associate, Specialist, Helpdesk Support, Consumer Banking

DBS Bank Ltd

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.



  • Provide Application Support to maintain Investment Platform applications for their functionality, availability, performance and security.

  • Work in Trading Support Team for daily trading floor support and client on-boarding for FIX application.

  • Problem and Incident Management upon production issue surfaces, escalation, investigation, resolution (both tactical and permanent), root cause analysis to closure.

  • Business Management in terms of support on production implementations as well as user queries in supporting their daily operations.

  • Release Management in liaising the release window across all units and platforms as well as deployment is implemented in accordance to the release plan.



  • Degree holder in Computer Science or related discipline

  • Minimum 4 years of relevant experiences in financial IT system support 

  • Knowledge in FIX application, Oracle, Unix scripts, AIX and Linux would be an advantage

  • Strong analytical and problem-solving skill on trading support issues.

  • Strong awareness of application security, technology risk and source contro


Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

More job information
Job ref no. 226941183-21000091
Job Function
Employment Term
  • Full-time
  • 3 years - 20 years or above
Career Level
  • Entry level
  • Diploma or equivalent