Senior Associate/Associate, Journey & Experience, Technology & Operations

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Design Strategic plan to support the Bank’s Transformation strategies in improve experience of employees
• Drive employee journeys within and cross-functions to improve experience of all stakeholders
• Enable the awareness and capability of members involving in transformation from all levels; including knowledge, skills, practices; in all areas from ability to identify problems, solutions and implementation
• Identify potential improvements within the Bank and design/implement End-to-End solution via either process review, digitization and automation
• Bridge among various stakeholders from Business, Technology and Operations on assigned projects/ initiatives contributing to DBS business priorities and strategic objectives
• Plan and develop innovative ways to drive digital culture within the Bank, through various events, workshops with 4D (Human-Centered Design) and Agile methodology embedded with Human-centric mindsets

Requirements

• Bachelor or Master degree


• Professional certification including Six Sigma Black Belt, PMP, Agile is a plus


• Above 4 years working experiences, preferably in areas of customer experience improvement, process improvement or project management


• Good communication skills in both written and spoken English


• Experience in banking or financial industry is an advantage


• Fast learning and multi-task capability to take on projects in different areas


• Able to manage stakeholders from different levels across functions


• Professional knowledge and skills preferred; including but not limited to Design Thinking, Human-Centered Design, Project and Process Improvement


• Innovative and willing to accept new ideas and changes


• Candidate with less experience will be considered for Associate or Senior Associate position

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.