Job ref no.: 286502370-220000M3
DBS Bank Ltd

Senior Associate/Associate, Journey & Experience, Technology & Operations

DBS Bank Ltd

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


  • Design Strategic plan to support the Bank’s Transformation strategies in improve experience of employees
  • Drive employee journeys within and cross-functions to improve experience of all stakeholders
  • Enable the awareness and capability of members involving in transformation from all levels; including knowledge, skills, practices; in all areas from ability to identify problems, solutions and implementation
  • Identify potential improvements within the Bank and design/implement End-to-End solution via either process review, digitization and automation
  • Bridge among various stakeholders from Business, Technology and Operations on assigned projects/ initiatives contributing to DBS business priorities and strategic objectives
  • Plan and develop innovative ways to drive digital culture within the Bank, through various events, workshops with 4D (Human-Centered Design) and Agile methodology embedded with Human-centric mindsets


  • Bachelor or Master degree

  • Professional certification including Six Sigma Black Belt, PMP, Agile is a plus

  • Above 4 years working experiences, preferably in areas of customer experience improvement, process improvement or project management

  • Good communication skills in both written and spoken English

  • Experience in banking or financial industry is an advantage

  • Fast learning and multi-task capability to take on projects in different areas

  • Able to manage stakeholders from different levels across functions

  • Professional knowledge and skills preferred; including but not limited to Design Thinking, Human-Centered Design, Project and Process Improvement

  • Innovative and willing to accept new ideas and changes

  • Candidate with less experience will be considered for Associate or Senior Associate position

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

More job information
Job ref no. 286502370-220000M3
  • 5-day week
  • Birthday leave
  • Work from home
Job Function
Work Model
  • Hybrid / WFH
Employment Term
  • Full-time
  • 4 years - 7 years
Career Level
  • Middle management level
  • Degree