Job ref no.: PCSD
Chong Hing Bank

Senior Authorization Officer – Customer Services Department

Chong Hing Bank


  • Process authorization referrals according to the guidelines/procedures/policies (issuing business).
  • Communicate with other issuing banks by fax/telephone on authorization referrals and information verification received from on-us merchants (acquiring business).
  • Liaise with IOPS and/or UCAC IT Section about system problem on credit card system, merchant acquiring system, and Cardholder Management System (CMS) for generation of One Time Password.
  • Make preventive measures according to the guidelines of handling velocity checking and fraud detection alerts, and/or contact cardholder to verify the genuineness of transactions with a view to protecting the Bank’s and customers’ interest.
  • Handle lost credit card reports and provide pertinent information to PCPS Fraud Control Section for investigation.
  • Support the services of credit card customer inquiries and merchant inquiries during non-office hours.
  • Support credit ATM report loss, card activation and overseas cash limit activation after normal office hours.
  • Prepare MIS relating to authorization services, fraud detection activities and customer inquiries.
  • Take the role of monitoring the activities in office via surveillance camera CCTV.


  • Secondary education or above
  • At least 2 years of relevant working experience in Authorization/ Customer service
  • Good interpersonal skill and communication skill
  • Shift and Overnight Shift are required
  • Preferred in both spoken and written English, Chinese and Putonghua
More job information
Job ref no. PCSD
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
Job Function
Employment Term
  • Permanent
  • Full-time
  • 2 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip