Job ref no.: 207991362-0000FILP (CT3131126-01#0210)

Senior Branch Operations Manager (Stream Management) - Wealth and Personal Banking


The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC.As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion.Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals.We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as a Senior Branch Operations Manager (Stream Management).

Principal Responsibilities

  • Senior Branch Operations Manager (Stream) reports to Head of Retail Distribution Risk, and the job nature requires close working contact with senior management

  • Work collaboratively with stakeholders and branch management team to ensure compliance to all relevant internal and external requirements, as well as achievement of customer satisfaction

  • Ensure business growth is attained in the context of compliance to business and operations procedures and policies

  • Monitor branch and wealth service performance and operation processes in line with Group/ Wealth and Personal Banking/ Retail Distribution strategies

  • Leading the effective roll-out of service & sales support initiatives and projects that align Group’s direction and strategy

  • Deliver the required service standards and proposition consistently

  • Operate within the approved operating and strategic plan process to develop the Wealth and Personal Banking business

  • Maintain awareness of operational risk


  • Bachelor degree holder with relevant experience in the field of Banking and Financial Service and branch management

  • Understanding of Group business, strategy, values and behaviours

  • Proven ability to lead complex projects and deliver results with multiple deadlines

  • Good analysis, problem solving and decision- making capabilities applied with demonstrable impact in cross functional projects

  • Strong leadership, motivation and management abilities required to lead a team

  • Strong interpersonal and communication skills, both written and verbal

  • A creative thinker who has a strong desire to challenge existing work practices and effect positive change to enable the bank to meet its strategic aims

  • Good PowerPoint, Excel and Word skills

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited


More job information
Job ref no. 207991362-0000FILP (CT3131126-01#0210)
Job Function
Employment Term
  • Full-time
  • 7 years - 10 years
Career Level
  • Senior management level
  • Degree