Job ref no.: 180003JA_1526468168

Senior Broker Service Officer

AXA China Region Insurance Company Limited

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan

Job Responsibilities

  • Handle enquiries (phone and email) from brokers and achieve the SLA
  • Handle and resolve any complaints raised from brokers
  • To ensure procedures and responses are complied with both AXA Broker Operation Manual and authorities' regulations
  • Provide feedback to team and work closely with direct manager and life operation teammates so as to improve the existing workflow
  • Provide operational support to team and business partners
  • Handle ad-hoc assignments as required

Job Requirements

  • Associate degree or above, preferably with professional qualifications such as IIQE, FLMI or ACII
  • 3 years relevant working experience with intermediaries or broker channel
  • Highly independent, strong self-motivation and ability to work under pressure
  • Excellent communication (verbal and written), interpersonal and people management skills
  • Good command in English, Cantonese and Mandarin

More job information
Job ref no. 180003JA_1526468168 (CT3114945-01#0060)
  • N/A
Job Function
  • Central
Employment Term
  • Permanent
  • Full-time
  • 2 years - 15 years
Career Level
  • Non-management level
  • Asso. Deg or High Dip
Require to Travel
  • No travel