Job No.: 493691
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Business Development, Information Technology, Product Development & Management, Project Management
Support the development of Business Intelligence IT project, including business solutions recommendations through effective analysis and data exploitation, and collaborate with internal and external specialists, service support teams to ensure provision of proper and timely deliverables
Manage the development and enhancement of CRM tools and applications across different segments, products and channels to enhance customer experience and cross-selling opportunities
Review the existing usage of CRM tools, formulate various initiatives to enhance usage of CRM tools, and evaluate the effectiveness of initiatives via the development of usage tracking reports
Champion the establishment of customer analytics platform by reviewing system capability, understanding the data structure and integrity, developing the information infrastructure for effective analysis and report tracking & automation
Degree or above with major in quantitative, numerical science or related discipline
At least 4 years’ experience in banking, with proven track record and exposure in CRM system development and deployment, database marketing, database development, report tracking and automation
Possess proven competence in SAS Programming, Excel, PowerPoint, database design and management, and user requirement write-ups
A mature self-starter with strong drive, motivation, good business sense, remarkable problem solving skills, and good interpersonal, negotiation and project management skills
Excellent communication and presentation skills with good command of English and Chinese in both spoken and written including Putonghua
We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website “http://www.bochk.com"
Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.