Job ref no.: 498241
Bank of China (Hong Kong) Limited

Senior / Business Strategy Manager (Sales Management) – Contact Centre

Bank of China (Hong Kong) Limited

Job No.: 498241
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Bank Operations, Business Development, Strategic Planning, Customer Service


  • Undertake the business target of the centre, responsible for all sales management tasks and ensure the achievement of various business targets
  • Communicate with the business team and relevant units (such as branches) proactively, so as to establish long-term favorable customer relationships and explore cross-selling opportunities
  • Execute bank sales and marketing strategies, help monitor the implementation and sales progress, and ensure sales targets are achieved; assist in formulating sales development strategies to achieve business development goals
  • Deliver sales and sales management training to colleagues to accumulate relevant experience and improve sales skillset of sales staff to enhance productivity
  • Lead colleagues to provide product selling for key customers and handle inquiries about related matters (including but not limited to: securities, insurance, funds, etc.


  • Bachelor degree or above with major in Economics / Statistics / Finance / Marketing / Business Administration or related discipline
  • More than 5 years of relevant working experience in personal banking management and administration / project planning and management, including 2 years’ experience at managerial role
  • Familiar with the overall operation of the Contact Centre and process improvement would be an advantage
  • Sound knowledge in statistical applications, local regulatory requirements, industry-wide practices, and risk management, principles and control structures
  • Strong analytical and project management skills
  • Excellent communication and presentation skills with good command of Chinese and English in both spoken and written including Putonghua
  • Candidate with less experience will be considered as Business Strategy Manager

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website

To apply:

Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.

More job information
Job ref no. 498241
Job Function
  • Tai Kok Tsui
Employment Term
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • Degree
  • Master's degree