Job ref no.: CT3122729-01#3978

Senior Business Support Officer (Banking post)

Advance Resources Personnel Consultants Limited

Advance Resources is established in 1994, we are one of the leading HR Consulting Group in Hong Kong and China.

Our Services:
HR Outsource
Recruitment Process Outsource (RPO)
Payroll and Administration
General Placement
Our firm specializes in the financial services markets, particularly in retail and commercial banks, fund houses, asset management, general and life insurance companies, Information Technology (IT), engineering, Government and Public Sector.
Our client, a multinational banking in the world is looking for high caliber candidate to fill the following position

Job Duties:
  • Handle user queries & suggestions and acting on behalf of users to resolve problems/issues in regular liaison with IT or related parties ( core role )
  • Assist in developing & implementing system projects to maximize the operational efficiency of the network. Provides technical support to projects assigned. Assist in maintaining the operational effectiveness of existing systems.
  • Provide users support in the implementation stage of new /existing systems.
  • Support user daily operations in using the system
  • Contribute to ongoing systems improvement from users perspective
  • Assist in contingent situations due to system malfunction
  • Assist in fall-back procedures & giving instructions to users, aiming at minimizing negative impact on business, image & operational inconvenience
  • Monitor effect and benefits for users of newly released system enhancements/review.
  • Assist in terms of system technicalities (e.g. accurately define user requirements, comments on system design & conduct testing)
  • Handle user queries & suggestions and acting on behalf of users in regular liaison with IT or related parties
  • Identify deficiencies and potential enhancements to existing systems.


  • Degree of above
  • Project management skill including encompassing feasibility study capability, implementation and review monitoring skill, people/resources management skill, planning and organizing skill etc.
  • Banking Operations knowledge with no less than 2 - 5 years hand-on experience on information processing services in financial industry.
  • Effective interpersonal skill, being able to communicate effectively with parties concerned about the plan of the migration or remigration projects.
  • Analytical and learning skills, the job holder must have an analytical mind to extract/conclude useful ideas from enormous information. He or She should also be a quick learner to adapt to various new systems/procedures.
  • Presentation and coaching skill, the job holder should have necessary presentation skill to introduce/present the relevant parties of the procedure/plan. He or She should also be able to coach his or her subordinates for their development.
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More job information
Job ref no. CT3122729-01#3978
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 2 years - 5 years
Career Level
  • Non-management level
  • Degree
  • Master's degree