Posted on 2022-11-16
Hang Seng Bank

Senior Business Transformation Manager

Hang Seng Bank

WPB Chief Operating Office (WPB COO) – WPB Transformation & Management

We are currently seeking a high caliber professional to join our department as Senior Business Transformation Manager under WPB Transformation & Management.


Principal responsibilities

  • Assist WPB to drive the development of business and transformation strategies in achieving the Group’s and Bank’s business goals
  • Coordinate and drive cross-WPB transformation programmes/initiatives e.g. Strategies Review, digital, technology, automation and operational review, from strategies/initiatives formation to implementation/ and commercialization
  • Provide PMO support to monitor, manage and govern the WPB strategy & transformation programmes/initiatives
  • Provide internal consultancy capability to identify opportunities in transformation and processes streamlining to support business growth, enhance customer experience, improve work efficiency and effectiveness
  • Assist the Head of WPB Business Architect & Transformation to build a team with strong business sense and transformation/consultancy skills



  • University Graduate in Business Administration, Banking, Finance, Accounting or related discipline
  • Seasoned financial services professional with at least 8 years' experience in WPB business, preferably with strategy development, process transformation / consultancy experience
  • Proven record of effective project and program management, including project planning and decision making, identifying priorities, enforcing program governance, managing resources, management reporting and bringing a wide range of projects to successful completion
  • Agile knowledge and adoption experience an advantage
  • Experience of managing project team from different business stakeholders and support teams at different levels
  • Strong problem-solving skills with conceptual and analytical capabilities to deal with ambiguities
  • Acute sense of business direction and thorough knowledge of WPB business to make good judgment in cross-WPB transformation initiatives
  • Keep abreast of market developments and business trends to explore new business opportunities
  • Excellent leadership, communication, influencing, planning and organizing skills
  • Excellent written communication skills, ability to clearly document the current state and the recommendations
  • High proficiency in English, Chinese and Putonghua
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

If you would like to explore other opportunities at Hang Seng Hong Kong, please visit for details.

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our  Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

More job information
Job Function
Employment Term
  • Permanent
  • Full-time
  • 8 years - 20 years or above
Career Level
  • Senior management level
  • Degree