Posted on 2021-10-08

Senior Claims Assistant

Allied World Assurance Company

Senior Claims Assistant, Motor - (21000058)

Job Summary:

This role is responsible for handling assigned motor claims within designated personal authority, following established standards, procedures and guideline provided.

Job Duties:

  • Investigate, evaluate and resolve assigned claim cases within designated personal authority, following established standards, procedures and guideline provided.
  • Identifying suspicious / fraudulent claims and escalating to supervisor for appropriate actions.
  • Managing customer/intermediary interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.
  • Organizing and using approved internal and/or external suppliers to ensure appropriate and timely services are provided to customers.
  • Identifying non-standard or complex claims and escalating to supervisor to ensure they are handled appropriately.
  • Supporting experienced colleagues in the handling of non-standard cases.
  • Ensuring compliance with all legal, regulatory and policy requirements internally and externally.
  • Additional duties and responsibilities as warranted.
Essential Requirements:
  • Relevant academic qualifications with 1 to 2 years claims handling experience in Motor claims.
  • Have a sound prioritization and organizational discipline in managing workload and focuses on priority.
  • Ability to exercise sound judgment and analytical ability.
  • A good team player and able to work independently and under pressure.
  • Possess good interpersonal skill and customer service oriented attitude.
  • Proficiency in oral and written communication skills in English and Cantonese.
  • Ability to work on relevant PC applications.
  • Candidates without insurance working experience will also be considered.

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More job information
Job Function
Employment Term
  • Permanent
  • Full-time
  • 1 year - 2 years
Career Level
  • Non-management level
  • Degree