Posted on 2022-01-06
Chubb Life Insurance Company Limited

Senior Claims Executive - Life Insurance

Chubb Life Insurance Company Limited

Job Duties:
  • Assist the Assistant Manager in day-to-day claim operations including maintenance of service standard and ensuring quality of work defined by the Company.
  • Processing of minor claims including assessment, follow up on insufficient / outstanding information, claim payment requisition and correspondence issuing
  • Assess, recommend actions and approve claims subject to authority assigned
  • Handle the system transactions in relation to claim processing.
  • Draft and check out-going correspondence.
  • Communicate with reinsurers, lawyers, other companies, doctors and /or investigator in connection with claim processing
  • Handle enquiries (walk-in/telephone) from agents and customers in claims matters
  • Handle enquiries from other companies or organization regarding client’s claim record
  • Assist in development, maintenance & enhancement of workflow system and Claim administration system
  • including the user requirement write-up and user testing, arranging implementation, training and write up of procedural manual, etc..
  • Assist for day-to-day administration of the claim administration system
  • Responsible for maintenance of administrative manuals and other information materials available on LA Portal opened to agency forces.
  • Assist in preparation and verification of reinsurance recovery records with Financial Services Department according to the risk share arrangement as specified in the reinsurance treaty with different reinsurers
  • Give feedback on claims process, procedure, and manual in order to improve efficiency and quality of claims operation.
  • Participate in ad hoc assigned projects.
Experience & Qualifications:
  • Degree holder in any disciplines
  • FLMI is an advantage but not a must
  • Life insurance claims experience 
  • Minimum 2 years solid experience in life insurance company, preferably in Operations/Business Analysis/Project Management function
  • Experience in handling printing solution/correspondence design is a plus
  • Excellent problem solving skills
  • Good PC skills and MS Office application
  • Good communication, interpersonal and analytical skills
A Career with Chubb offers varied and interesting work, multinational exposure and freedom and opportunity to develop in a challenging professional environment.  A competitive compensation package will be offered to the successful candidate.   
To register your interest, you may send us your application with academic qualifications, career experience, existing and expected salary and contact information, in complete confidence to our Human Resources Department, 33/F, Windsor House, 311 Gloucester Road, Causeway Bay, Hong Kong or via email by clicking Apply Now.  Before doing so, please read and understand our Company’s Privacy Policy and below Personal Information Collection Statement.  
Chubb Life Insurance Company Ltd. (Incorporated in Bermuda with Limited Liability)

You acknowledge and understand that, before sending your application to us, you are required to read, understand and consent to the Company’s data practices described in this Personal Information Collection Statement (“PICS").  
All data provided will be treated in STRICT CONFIDENCE and subject to this PICS.
The personal data collected during recruitment process may be used, processed, or stored by the Company for:-
a.    assessing your suitability to the position for which you have applied; and/or
b.    negotiating with and making offers of employment.
Your application may not be considered or the outcome of your application may be influenced if you fail to provide certain information and/or data as requested.
Applicants who are not contacted within four weeks may consider their applications unsuccessful. For the personal data of the unsuccessful applicant, the Company may also retain, disclose or transfer his/her personal data to the companies within the group of which the Company is a subsidiary (the “Group Companies") for:-
a.    future recruitment purposes; and/or
b.    assessing your suitability for a vacancy within the Group Companies.
It is the Company’s policy that the personal data of the unsuccessful applicant shall be kept and stored by our Company for a period of not more than two years.  The Company will also disclose or transfer his/her personal data to the Group Companies within the prescribed time.  When doing so, the Company will use practical endeavours to ensure proper security and erasure of the data.
You are entitled to request access to or make amendments to your own personal data kept by the Company by writing to the Data Protection Officer of the Human Resources Department of the Company at 33/F., Windsor House, 311 Gloucester Road, Causeway Bay, Hong Kong Special Administrative Region. A reasonable fee may be charged by the Company for processing of the access request.

More job information
Job Function
  • Causeway Bay
Employment Term
  • Permanent
  • Full-time
  • 2 years
Career Level
  • Middle management level
  • Degree