Job ref no.: 156757 (CT3121065-01#1514)

Senior Claims Officer / Assistant Claims Manager - Life [Insurance / FSI] (25k 40k) (no OT)


Lloyd Karsonis an international leading provider of permanent recruitment, contract professionals and talent management services worldwide.We assists corporations in identifying, assessing and recruiting mid-level management to senior executive talent across various industries. With our headquarter in Australia, we are expanding our business reach across Asia Pacific.

The Hong Kong office specializes in human resources & business support, information technology, sales & marketing, accounting & finance, property & construction, supply chain, and logistics & procurement.

The client is a respected global financial group, is now seeking a Senior Claims Officer / Assistant Claims Manager - Life [Insurance / FSI] (25k – 40k) to join their growing team in Asia Pacific.


  • Meet the claim service standard and turnaround time
  • Involve in approving claims cases within own claims authority; make recommendation to senior for those claims exceeding own authority limits.
  • Responsible for handling enquiries and complaints from customers, sales force, other insurance regulatory bodies and internal staff.
  • Provide administration support in claims area such as compose claims correspondences, set up, review and revise claims procedure or guidelines or workflows and claims forms, etc.
  • Analyze, provide advice and handling strategy for complaint/appeal claim cases independently.
  • Involve in departmental / company projects where necessary
  • Assist in any ad-hoc projects, system enhancement or tasks assigned by the superior.
  • Assist in preparing management reports, statistical and analytical claims report in a timely manner for regular claims statistics and irregular claims trends and give proactive suggestions to enhance the quality of works.
  • Assist in coaching, developing, and managing junior staffs to ensure the best service standards are being achieved, and facilitating training sessions to sales force when necessary.
  • Back-up teammate’s work if necessary due to insufficient manpower of the team


  • Diploma holder / Form 7 or above
  • Professional qualification in Life Insurance including FLMI (Fellow, Life Management Institute) is preferable.
  • Over 4 years experience in Life Insurance claims handling
  • Knowledge of life insurance products, claims procedure and operations.
  • Experience in handling claims related projects is highly preferred
  • Basic medical skill is preferable


The role offer competitively salary package, friendly and work-life balanced environment with good benefits.

If you would like to apply for this Senior Claims Officer / Assistant Claims Manager - Life [Insurance / FSI] (25k – 40k) role or find out more, please or send your resume by clicking Apply Now quoting the reference: 156757


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More job information
Job ref no. 156757 (CT3121065-01#1514)
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 4 years - 9 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip