Job ref no.: CT3113261-01#0048
Well Link General Insurance Company Limited

(Senior) Claims Specialist - General Insurance

Well Link General Insurance Company Limited

  • 5-day week
  • Competitive pay
  • Insurance plan
  • Marriage leave
  • Medical plan

Job Duties

  • Responsible for managing Personal and Commercial lines claims in line with the policies and comply with relevant protocols in the Claims Manual
  • Ensure fast and fair settlement of claims from customers and the third party claimants within the pre-defined authority limit
  • Deliver the highest level of consistent, quality claims services to our customers
  • Handle the claims hotline
  • Ensure to make accurate claims reserving and regular review of the outstanding cases
  • Ensure that all the relevant claims correspondences are documented within systems in good and order file manner
  • Attend Court duties in Small Claims Tribunal for TPPD and recovery cases
  • Instruct and liaise with surveyor, adjusters and lawyers on claim matters
  • Identify issues, risks, any potential fraudulent claims with resolution
  • Monitor and coach trainee/junior claims specialist
  • Handle ad hoc projects or other duties as assigned by Senior  


  • Professional qualification such as IIQE/ANZIIF/ACII and related discipline
  • Minimum 2-3 years relevant experience in handling general insurance claims
  • Excellent technical and negotiation skills
  • Excellent command of written and spoken in Chinese, English and proficient in Mandarin
  • A team player and a strategic thinker
  • Effective interpersonal & communication skills
  • Able to work independently and work under pressure
  • Customer service oriented and self-motivated
  • Comprehensive technical claims processing and operation experience gained in insurance industr
  • Must be proficient with Word, Excel, Power Point
  • Candidate with more experience will be considered as Senior Claims Specialist

Please send your full resume stating present and expected salary to us by clicking Apply Now

All data provided will be treated in the strictest confidence and used only for recruitment related purposes. All applications will be destroyed after 6 months.

Only short listed candidates will be contacted. 

More job information
Job ref no. CT3113261-01#0048
  • 15,000 - 25,000 / month
Job Function
  • Taikoo Shing
Employment Term
  • Permanent
  • Full-time
  • 2 years - 15 years
Career Level
  • Middle management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Require to Travel
  • No travel