Job ref no.: CT3115413-01#8357

Senior / Client Service Administrator (Pension Hotline)

BOCI-Prudential Trustee Limited

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Flexible working hours
  • Insurance plan
  • Medical plan
  • K + 1 more


  • Only handle all inbound and outbound calls and email (no cross selling is needed)
  • Handle customer enquiries and complaints in relation to Pension Business
  • Maintain good relationship with customers by providing customer service in professional manner
  • Maintain and update call agent system
  • Provide clerical and administration support to the team (including data input and filing, etc.)
  • Handle ad hoc assignments as required


  • Form 7 or above
  • Preferably 1 year experience gained in customer service / hotline service
  • Passed in MPF Licence Exam is an advantage
  • Excellent telephone manner with mature and pleasant attributes
  • Good problem-solving, customer oriented and communication skills
  • Able to work independently and under pressure
  • Proficient in PC applications including Excel, Word and Chinese Word Processing
  • Good command of both written and spoken English and Chinese

We offer attractive remuneration package & benefits to the right candidates. Interested candidates, please send your application letter & resume with current & expected salary by mail to Human Resources Department, 12/F., Citicorp Centre, 18 Whitfield Road, Causeway Bay, Hong Kong. Or by direct application, please visit our career page at

We are an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes. Applicants who are not contacted within 6 weeks may consider their application unsuccessful. Applications will also be considered for other suitable positions available in our Group. Unsuccessful applications will be kept in our file for a period of one year and which will be destroyed after the said period of retention.

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More job information
Job ref no. CT3115413-01#8357
  • N/A
Job Function
  • Tin Hau
Employment Term
  • Permanent
  • Full-time
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip